New Reviewer
Update by user May 04, 2016

My problem is consistent. Every single time I need a new prescription, I have to spend hours on the phone.

My Doctors office refuses to call OptumRX because their staff spends at least 30 minutes per patient, per prescription on the phone. It's like it was designed to...

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1 comment
#1205019

look up the number for CMS online and report them. They are bullies and they are bullying the customers to use their mail order. They are also auditing all the mom & pop pharmacies and taking so much money back from them for not keeping good records of customers signatures (even if the customer says hat they got the medication, if the pharmacy can't locate the signature from 18 months ago, they take money back from the pharmacies) then they cancel the contract and take the customers to Optum Mail order.

ID
#840655 Review #840655 is a subjective opinion of poster.
Location
Manchester, Connecticut
Service
Optumrx Insulin Prescription Refill
Cons
  • Did not take any responsibility for consistent problems
  • Complete lack of honesty
  • Customer service was not helpful
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution