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Junior Reviewer

Resolved: Costco - Their two year extended warranty coverage isn't honored

Update by user Jun 16, 2022

They refused to do anything but repair before authorizing a refund or replacement. I declined as I see the issues every day, and this is my only pc, and I also stated I would never buy anything this expensive from them ever again because of their own policy..

Original review posted by user Jun 12, 2022
I purchased a computer from them on 12-29-2020 received it on 1-4-2021. They have a two year warranty on it. I have had problems with it the last several months where it won't boot up. I called their tech support area, spoke to Amy - they refuse to exchange for a like...
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Resolved
ID
#3663799 Review #3663799 is a subjective opinion of poster.
Pros
  • Prices
Cons
  • Support of their own warranty programs sucks
Loss
$1245
Preferred solution
Either a full refund or exchange for a brand new like item with the same specs. Preferably before this one fails completely!

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Junior Reviewer

Covercraft - Order never updated or shipped

I ordered a custom-made dash mat on 1/16/21. It was supposed to ship on 1/29/21. The order status never updated. I reached out to them three times, with no response to my emails (which they request the issues to be responded via email not phone). I filed a complaint with the BBB last week. I decided to file a dispute of the transaction with my credit card company as well. I have dealt with them before with no issues either directly or through automotive stores where you can also order their products from. It is a shame. Next complaint going to the attorney generals office of their corporate location in Oklahoma. Beware
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ID
#2417866 Review #2417866 is a subjective opinion of poster.
Loss
$60
Preferred solution
Deliver product or service ordered

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Junior Reviewer

Home Shopping Network - Returned Items/Refund Request

Update by user Feb 03, 2021

I filed a complaint with the BBB on Friday 1/29/2021. HSN got it on Monday and asked for the tracking numbers of the returns.

I supplied them, they responded tonight and are refunding the item costs back to the credit card used. As a consumer, I use every avenue at my...

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ID
#2394889 Review #2394889 is a subjective opinion of poster.
Loss
$1500

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Junior Reviewer

Zmodo - Cameras not working, lack of support

Update by user Feb 24, 2021

They never got in touch with me and I have replaced that system with a different, more user friendly one.

Original review posted by user Jan 25, 2021
My cameras suddenly stopped working, Their lack of support is mind boggling. We have the 8 camera system with and NVR and they are wireless. These have always been hard cameras to connect, but once done - worked fine. Now all of a sudden, they are all offline and won't connect. It sucks as this was not a cheap system to get. I hate to think of the massive amount of money wasted on this whole package, and then having to go out and buy a new system as well.

User's recommendation: Get something else.

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ID
#2394867 Review #2394867 is a subjective opinion of poster.
Loss
$325
Preferred solution
Let the company propose a solution

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Junior Reviewer

Verizon Wireless - Verizon sucks

My husband, the account holder recently passed away. I went to a local Verizon store showed them the death certificate. They said I would have to get back on the phone to Customer Service to get things handled that they could do nothing at the store other than notate that I brought in the death certificate for that account. Came home, got on the phone and spoke to a Naomi and a Kay and neither could help me cause I didn't know my husbands pin number for his phone. So basically they cannot do anything, either in the store or on the phone which are your only options for getting stuff done. It's hard enough to deal with this stuff without getting the run around from people that cannot help you. And having to go through both is a nightmare. Talk about a lousy way to deal with things. It sucks. So instead I am going to file complaints with the ftc, BBB, Attorney Generals offices of my state and the state Verizon corporate is located in, and whomever else to get this handled to my satisfaction. Decided overnight I am not willing to stay as a consumer with this company after this incident. Spoke to the gentleman from the Nv State Atty Gen Off this morning and he is sending a letter stating I want out of the contract entirely after this incident with no fees of any kind due. BBB has already forwarded the complaint to them as well. These are very difficult situations and when you have encountered three people that cannot get things handled, it's frustrating and frankly makes this company look like fools. Why can't it be done by one person. Verizon did try calling me but when I told them I was recording the conversation as well, they stated they could not talk to me. That's ok, I want everything in writing anyway.
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ID
#1102928 Review #1102928 is a subjective opinion of poster.
Cons
  • Poorly trained customer support
  • Wasted my time
Reason of review
Poor customer service
Loss
$2000
Preferred solution