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I ordered a custom-made dash mat on 1/16/21. It was supposed to ship on 1/29/21. The order status never updated. I reached out to them three times, with no response to my emails (which they request the issues to be responded via email not phone). I filed a complaint with the BBB last week. I decided to file a dispute of the transaction with my credit card company as well. I have dealt with them before with no issues either directly or through automotive stores where you can also order their products from. It is a shame. Next complaint going to the attorney generals office of their corporate location in Oklahoma. Beware

My cameras suddenly stopped working, Their lack of support is mind boggling. We have the 8 camera system with and NVR and they are wireless. These have always been hard cameras to connect, but once done - worked fine. Now all of a sudden, they are all offline and won't connect. It sucks as this was not a cheap system to get. I hate to think of the massive amount of money wasted on this whole package, and then having to go out and buy a new system as well.

User's recommendation: Get something else.

My husband, the account holder recently passed away. I went to a local Verizon store showed them the death certificate. They said I would have to get back on the phone to Customer Service to get things handled that they could do nothing at the store other than notate that I brought in the death certificate for that account. Came home, got on the phone and spoke to a Naomi and a Kay and neither could help me cause I didn't know my husbands pin number for his phone. So basically they cannot do anything, either in the store or on the phone which are your only options for getting stuff done. It's hard enough to deal with this stuff without getting the run around from people that cannot help you. And having to go through both is a nightmare. Talk about a lousy way to deal with things. It sucks. So instead I am going to file complaints with the ftc, BBB, Attorney Generals offices of my state and the state Verizon corporate is located in, and whomever else to get this handled to my satisfaction. Decided overnight I am not willing to stay as a consumer with this company after this incident. Spoke to the gentleman from the Nv State Atty Gen Off this morning and he is sending a letter stating I want out of the contract entirely after this incident with no fees of any kind due. BBB has already forwarded the complaint to them as well. These are very difficult situations and when you have encountered three people that cannot get things handled, it's frustrating and frankly makes this company look like fools. Why can't it be done by one person. Verizon did try calling me but when I told them I was recording the conversation as well, they stated they could not talk to me. That's ok, I want everything in writing anyway.