New Reviewer

Omega Juicers - Horrible Customer Service

I have the vertical low-speed juicer and it just stopped working less than a year from when my husband bought it. Since it's under warranty, we emailed them in June telling them the juicer just stopped turning on. They responded 5 weeks later asking what model and our info so they can generate an RMA. We emailed them immediately back and it's now 8/28/20 and I still haven't heard back on how I can send it back to them. We've emailed twice asking them how we can move forward and still no response. I understand it's COVID and they're probably slow in responding, but this has been going on since 3 months ago and I still haven't shipped my juicer back to them for repair. If they can't commit to their product guarantee they shouldn't offer them in the first place. At this point, I will just need to purchase another juicer from a different brand obviously.

User's recommendation: Do not purchase.

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ID
#2140503 Review #2140503 is a subjective opinion of poster.
Cons
  • Customer service
  • Its just an ok juicer nothing remarkable about it
Preferred solution
Let the company propose a solution