New Reviewer

NEVER buy a JURA.

I have bought Jura machines and accessories for more than 12 years. I purchased a frother from them two months ago and they said not warrantied if bought from store that is a dealer only if we buy directly from them. BEWARE! I will NEVER EVER purchase another Jura item. Top dollar and if you want a warranty have to buy from them. Spoke to Taylor and then Christine today who spoke to her supervisor and they can't do anything. Anyone wanting to have a warranty must purchase directly from the company not an authorized dealer.
View full review
2 comments
#1894512

Uhh except they do cover it when it's from an authorized dealer. I had mine for 2 years and change and had to send it in a month ago after the covid craziness.

It was a bit over warranty (like a month or something) and they still honored it. Not sure what the complaints are about.

#1309546

COMPLETELY incorrect about your comment. As long as you purchase from an authorized retailer you have a warranty. get your facts straight.

View more comments (1)
ID
#834625 Review #834625 is a subjective opinion of poster.
Location
Columbia, South Carolina
Product
Jura Warranty
Cons
  • Being given the run around and not offering to resolve it
Reason of review
Damaged or defective
Loss
$69
Preferred solution
Just send me the parts, as Christine said they were covered. Container might be the issue as well.