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contacted your service center and spoke to Evelyn Ford (ID #762168) regarding my son who is travelling from Chicago, IL to St. Louis, MO. He was scheduled to take the 4:30 p.m. bus. He left Milwaukee, WI at 2:00 p.m. to head to Chicago, IL by car. He ended up being stuck in traffic (I94 Construction) until 3:00. Arrived in downtown Chicago at 4:35 and missed the bus. He had no money on him and mom is broke. She refused to offer assistance other than purchasing another ticket. I am utterly disturbed at Megabus' definition of customer service. In essence you pocket $20 for being 5 minutes late and offer no compensation. I asked if there was anything at all she can do to assist and she flatly refused. I plan to post this complaint online for the world to see unless I get a complete explanation from your company explaining your employees insensitivity to this situation.
Megabus Bus Service
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