New Reviewer

Llumina Press - They stole my money and won't return any of it.

They stole my money and won't return any of it. Incompetent P.O.D. Could not produce my book as per our agreement. Very young inexperienced girls run the company in a fraudulent manner. They say the author comes first. Reality check shows it's all talk, no substance behind the talk. Author signs contract. Llumina Press never signed the contract for their side of the agreement, but said it's okay, don't worry. HA! Check around to find out, they are unusual in their lack of customer support. Others are nicer, faster, more cooperative and less costly. Also they don't give an accurate accounting for royalties.
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They published my book and when they decided to close they advised me to send them some information plus $50 for them to make sure I would be protected by uploading my book into CreateSpace. I sent the $50 and nothing has happened.

I have asked a few times for un update and got no answer.

Additionally, I know I sold about 35 copies since its publication and never got any royalties.

It is a shame that you trust some people and they, unfortunately, do not reciprocate. I would not blame everyone in that company though, they follow instructions.


Same situation, except I sent Deborah $250.00 for book files and new ISBN to transfer to create space. I'm still waiting and she has no answer for me. My book has been out 9 years and I know actual people who have bought it, both in paper and Kindle but stopped getting royalties years ago.


I think that they can be slow and inefficient. However, as an author, I have always considered them to be honest (as long as you ignore the marketing bluster).


My complaint is similar. Refusal to return emails and no explanation for royalties not sent.


Well, why not dupe the writer who is eager to publish months and years of hard work? Get 'em while they are weak and vulnerable!

That's their method of operations, especially when the writer does not live in Florida where it would be easier to get to them to fight the stolen money.

What a world!

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#205644 Review #205644 is a subjective opinion of poster.
Thousand Oaks, California
New Reviewer

DirecTV Customer NO-service

After several months of customer no-service, my complaining that I've had at least 5 DVR breakdowns in 4 yrs. of service, and writing to the VP of Customer Service and the Office of the Pres., I'm worse off than before.Rather than working to keep the customer, they are all trained in the Art of the Take Away. They say "sure" then take away the previous offer.If I signed a 2 yr. contract, (which they showed that I DID agree to on 7/09--NOT,) then I could get the DVR replaced with a current up to date new, DVR.I was given HBO for 6 months as a concession for all the problems, but in the final conversation with the Office of the DirecTV Pres., they took away the HBO free service.It's hard to believe that the company can remain in business. I heard that DISH Network is the same. So where does that leave us for Satellite?I left CABLE TV due to outage problems.What can be done about such poor shoddy service practices in our community?
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Unreal and NO service al day today and NO phone support!!!

I am calling the FTC and Ohio AG


You people are pathetic, paranoid and are probably liberal Democrats that think everyone should get everything for nothing as well. For anyone that thinks that all businesses are out to get you I would encourage you to get professional help immediately before you kill again. While occasionally one of you may have been victim of an error or perhaps even an intentional act of deception for the most part most of you are simply clueless or qualify as perpetrators of fraud yourselves.

A company the size of DIRECTV has a legal department the size of a small Midwestern town that advises them on every policy and practice that they employ. Now I'm not saying that there are no instances of an individual that works for DIRECTV misleading a customer, intentionally or unintentionally. But as a corporate entity DIRECTV has everything to lose by setting policy and engaging in practices that are detrimental to its bottom line. The only way to avoid attrition is keep the customers you have happy so they will tell others.

DIRECTV has about 18 million customers and they continue to grow. Apparently most of those 18 million are pretty well satisfied because DIRECTV has been ranked #1 in customer satisfaction for 9 years running. If they were p-i-s-s-i-n-g (Funny isn't it, that a website that is called Pissed Consumer won't let the word *** be used in posts. Pretty hypocritical.) off even 1% of their customers there would be about 180,000 people or so that should be posting on this site yet there is only a handful. Now of the 18 million or so people who are DIRECTV customers they are either 18 million of the stupidest people on the face of the Earth or the less than 1% who claim to have been duped are. Which is it? My money is on the 180,000 or less.

DIRECTV agents are trained for 2 weeks before they take a single call. Then they go through another 2 weeks of On-The-Job training under the watchful eye of trainers. And once they are allowed to take calls without extremely close supervision they are subject to frequent monitoring to ensure that they deliver a quality consumer experience. Every call an agent takes is recorded and archived. They are required to quote accurate pricing based on what they are told by the prospective customer. If the customer attempts or does provide inaccurate information in an attempt to get service or discounts they are not entitled to how does the DIRECTV or one of its agents have responsibility for inaccurate pricing or information that could result. Agents are required to inform all customers that they are leasing, not buying equipment and upon termination of services the equipment must be returned to DIRECTV or the credit or debit card that they provided when they became a DIRECTV customer would be charged for the cost of the equipment. Customers are told to review their 1st bill and the Customer Agreement that is included carefully and to keep both for their records. New customers are told the length of their agreement and if they break that agreement due to early cancellation then they are subject to early cancellation fees. Currently this is $20 per month left in the agreement term. It will be charged to the credit or debit card they provided when they set up service.

You see, when someone calls to sign up for DIRECTV some do not listen closely to what they are being told. It is my assessment that those who claim to have wronged are probably among those who wanted to rush through the sign-up process, argued with the agent about the length of the agreement, felt the cancellation fees were unfair or just ignored any information that the agent provided that didn't line up with their own personal perception of what they did or didn't have to do to hold up their end of the bargain. They think that to provide TV service as content rich as what DIRECTV provides is free, that DIRECTV gets 100% profit from every dollar the take in. Get a clue. Every business that exists today makes an investment and has an expense before any profit is made. DIRECTV is no different. Typically it takes DIRECTV at least 18 months to break even on a new customer. Let me repeat that for the really thick-headed among you. It typically takes 18 months for DIRECTV to break even on the installation and set-up of a new customer. No business exists to just break even and no business continues to exist if they don't make a profit. Since its establishment DIRECTV has continually improved its service, content and technology. No business in the television service provider industry has a record as good as DIRECTV.

Some people complain that satellite TV use to be free. Really? If I recall a satellite system with a dish the size of Rhode Island ran about $8000 or more. That is about 6 years of DIRECTV service with the Premier package that contains over 285 channels of the most popular programming content available. No other TV service provider has anything even close. Of course, one does not have to have a TV service provider. For those of you who think TV should be free as your God given right, you can put up an antenna and get reception of local channels if you can get a strong enough signal. But shut your pie hole and don't complain when there is nothing to watch on TV or there is 30 minutes of program content and 30 minutes of advertising to pay for “free” TV. Or maybe you can watch programming content provided on the Internet that is free. But my friends, that is not free either. You either at least have to have Internet service which is not free, you are a mooch who only gets WI-fi from places like Starbucks or McDonald's (God love ya) or you are stealing service from someone. Who is the unethical one now?

Are you familiar with the Pareto Principle? I doubt it. Simply put 80% of effects are derived by 20% of causes. It is also referred to as the 80-20 Rule. How does it have relevance to this monologue? 80% of the problems/complaints are generated by 20% of the customers a company has. These disgruntled people also increase the expense of doing business and guess who gets to cover the bill? The 80 percent who are relatively satisfied. Do me/us a favor, go kill yourselves now, before you cost me/us another penny. I/we will be eternally grateful.


directv sucks they ignore my complaints about the lack of the versus channel.and they charge for their mistakes all the time.


Direct TV

Corporate Office

Ms. Ellen Filipiak

Sr. VP, Customer Care

2230 East Imperial Highway

El Segundo, CA 90245

I urge all DTV customers to bombard Ms. Filipiak's office with their complaints


file with the BBB and your state Attorney General.


The best thing you can do is go to your states Attorney General's website and file am electronic complaint against them. As soon as the complaint is excepted, it usually goes on the Attorney Generals website as a complaint, they dont like that, so they try to mediate the problem fast.

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#152141 Review #152141 is a subjective opinion of poster.
Los Angeles, California