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Ge Appliances - No communication from GE after several attempts

Purchased: PVM9179SKSS 1.7 cu. ft. Over-the-Range Microwave - Stainless Steel --handle broke off and the cost they quoted to replace was over $150.00 with an additional charge to have someone install. I paid $700.00 for this microwave and an additional $85 plus to replace the *** on this same appliance. Had it for 2 and half years when the handle began to detach and then finally came off. It was made with plastic inside (same as the *** which seems is a cheaper way to make and then to charge exorbitant prices to replace these items seems outrageous, as they know that they aren't going to hold up. I have owned many (mostly GE) microwaves and not one has ever had the handle come off. I got rid of a perfectly good one in order to change to stainless steel to match my other GE appliances. The double oven arrived non-working and the delivery men had to take it back and replace it, the stove-top came with the cheapest made plastic knobs, which I replaced with stainless steel elsewhere. I had previously owned a GE profile double door refrigerator that didn't last even 6 years. That I replaced with a different manufacturer and it has been exceptional. I had trusted that GE still made quality appliances and the plus side was they all fit the same so re-purchasing them in stainless seemed, at the time, to be the right move. But now seeing how they were made and the replacement costs for these cheaply made items, makes me no longer have any trust in GE. Nor has anyone even contacted me regarding this issue. Very disappointed with this company. I suppose they have no interest in repeat customers, other than having to replace parts that were surely made not to hold up.

User's recommendation: DO NOT BUY GE APPLIANCES NO LONGER MADE WELL.

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ID
#2186616 Review #2186616 is a subjective opinion of poster.
Product
Ge Appliances Pvm9215Skss Microwave
Pros
  • Fit the same as earlier ge appliances
Cons
  • Made cheaply and replacement parts overpriced
Loss
$750
Preferred solution
Let the company propose a solution

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Ge Appliances - No help from GE

GE faulty microwave handle came off and was asked to spend upwards of 140.00 to replace something that was cheaply made, and in addition to pay for it to be replaced. The inside of these handles are made of cheap plastic; so no wonder they fail. Yet, as cheaply as they are made the price of a replacement is exorbitant. I had also spent over 85.00 for the *** on this to be replaced: I have owned many microwaves (mostly GE) and not once has the handle ever been an issue. I also had to spend another Sadly, I got rid of a perfectly good one in order to get it in stainless steel to match the other GE appliance I had purchased at the same time. Spent even more to get one with the convection oven. Overall a waste of money! The person installing had warned me that I should have purchased a different brand as GE was known to have issues with all GE appliances. Having spent almost $700.00 (cost plus installation), plus the additional cost to replace the *** and now the handle it seems I will end up spending close to the cost to repurchase a new one. It seems GE is making these cheaply in order to charge outrageous prices for the parts that are doomed for failure. The *** broke off within the first year and a half and now the handle in less than 3 years. I had hoped to have heard back by now as this is one of several communications I have had regarding this. Yet, no one has extended the courtesy to respond.

User's recommendation: DO NOT BUY GE APPLIANCES.

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ID
#2186565 Review #2186565 is a subjective opinion of poster.
Location
Paramus, New Jersey

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Update by user Sep 20, 2020

There has not been any resolution to this issue from GE appliances and I doubt there will be. To replace a manufacturer defect with the handle for the microwave will cost me over $140.00 plus having it installed, and I have zero faith it will last, as mine was less...

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ID
#2127224 Review #2127224 is a subjective opinion of poster.
Location
Paramus, New Jersey
Product
Ge Appliances Microwave
Cons
  • Made cheaply and replacement parts outrageously priced
Loss
$700
Preferred solution
Let the company propose a solution