ROBERT I Owv

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| map-marker New York, New York

Bronx Honda - Service warranty

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This is my first Honda ever 2020 Honda passport just 4 days old I went to open the rear passenger door to put a bag in , pull the door handle and a piece comes flying out didnt know what it was pick it up put inside the car later look at it and it was cracked had to be replace went to the dealer , he send me to Honda service dept. on zarega Ave. Got there where I was giving a run around like no one wanted to take care of me , waited on a long line only to be sent back to the first person I saw when I walked in for him to tell me that I broke the part or some one try to steal it and broke it and it was not under warranty a 4 day old car!!!!!! That I have to pay for the part and he was about to close to come back tomorrow after he was the 1 st person that saw me when I walked in and sent me somewhere else only to come back to him 1 hr later after waiting in line worst service I ever encounter
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Cons:
  • Customer service

Preferred solution: Let the company propose a solution

User's recommendation: Don’t buy a Honda their service is lousy