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Lazydays Rv Center - Lousy business

I can only compare this experience to buying a used car from a corner car lot. The operation is IMPRESSIVE. The sales pitch is IMPRESSIVE. The attitudes are friendly and helpful....until they get your payment. At that point, all promises are forgotten. I can only say "GET IT IN WRITING" and don't be afraid to be INSISTENT that promises are fulfilled before you leave the lot.. I spent 50K on a used Class A. I love the rig, but now after having waited for 6 weeks to take delivery, and two and a half months of having it in my possession, I am more than disappointed with Lazy Days, I am just plain pissed off. I've been waiting for 4 months for a missing window screen to be supplied as promised. Two calls to the service/delivery person have gone unanswered, and the lies they told me are becoming evident on a regular basis. I was told they fix what they know to be obviously wrong, and that the generator is serviced as a regular practice. WRONG! I found that the generator air filter, fuel filter, and spark plug were never touched. The generator ran okay, but when it started to run a bit rough, I found the deficiency. After finding a small leak, I went to the roof to find it. That's when I found that EVERY seal (which had been replaced, probably by the last owner) was sealed with the WRONG SEALANT. I also realized that there were two missing antenna masts that were never pointed out, though were pretty obvious to anyone who knows RV's. I'm a VERY capable and handy guy, but this was my first large RV, so I trusted....bad decision. When I asked why only 3 auto leveling jacks were touching the ground after a repair, I was told by a service person "I wouldn't lie to you, that's the way they work". The next day another service person told me he'd have it fixed (and did). I have a litany of lies and deceptive promises, starting with my sales person, and continuing to just about every department I dealt with. I won't bore anyone with those VALID issues, but I will tell you that you should DEFINITELY get an inspection done by a certified or knowledgeable RV person...it will be worth the $$$!!! I did not, and I wish I had. DO NOT TAKE DELIVERY until ALL the promised have been fulfilled!! And don't be afraid to ask for things to be fixed and PUT IN WRITING!! That's the only way they'll do repairs. Would I buy from LazyDays again? Yes...if they had what I wanted, and with total due diligence. I know they have a job to do, which is to sell and make money...I just wish they would do it in a more honorable way. Lazy Days would certainly not be my first stop when I buy again...

User's recommendation: GET A CERTIFIED INSPECTOR.

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2 comments
#1919788

After waiting for 4 months, I received a screen I was promised, two weeks after posting several negative reviews. I doubt that is coincidence.

In the meantime no one has "reached out" to me as their replies suggest would happen.

It also does not negate the blatant lies and convenient omissions regarding their inspection and servicing of the coach. DUE DILIGENCE, PLEASE!

#1919698

Joseph, we're sorry for letting you down. It is not our intention to disappoint a customer.

As we continue to work together we aim to gain your trust back. - Regards

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ID
#2123037 Review #2123037 is a subjective opinion of poster.
Product
2015 Winnebago Industries Vista 27n Rv
Pros
  • Selection
Cons
  • Business practices
Preferred solution
Deliver product or service ordered