Melinda P Uui
Tesoro Corporation - Customer service bad!
I was at a Tesoro gas station on 8/17/2020 at approximately 5pm in wasilla Alaska at the location on Fairview I was in the store paying for my gas When I went out to pump I was on the wrong side I went back in and had the clerk find me another pump, which was done but by the time I got there it was already taken. To make a long story short when I finally got a pump and started to pump my gas the hose began to disconnect and it took a few minutes to get assistance. I explained to the clerk what happened and instead of saying Im sorry lets try the one behind you she blamed me for the mishap and also didnt try to credit me for some of the money I lost when there was a miscommunication about the second pump I was assigned. So when I finally got a working gas pump the clerk was in my observation rude. She didnt try to make sure I was compensated for all that happened she just ignored and was completely rude!!!!
Meadow Lakes, Alaska
- Most of the time i get great service
Let the company propose a solution
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