Mr Mechanical of Spring Grove - Mr Mechanical Heating System Repair Review from Ashburn, Virginia
-The following is my opinion- The first experience with them included a staffer who had a cigerette in his mouth in my home, and other unprofesional behaviors. The owner pleaded to come out and check things himself..."found nothing wrong". A month or so after the warranty passed (90 or so days after the earlier visit), problems again...again there was a water related issue.....now the furnace was condemned and replaced by the warranty company after I had to freeze for a week until the item was replaced. MR Mechanical then chose to charge , I mean gouge for noncovered services sich as $150.00 to provide a small flex connector which costs about $15.00 retail, $150.00 for s short length of pvc, and a wopping $300.00 for another piece ov pvc! They also tried to get me to give them $500.00 for an additional repkacement part...which was not malfunctioning!!!! When I questioned the supervisor about the price being unreasonably high, he said I needed to call the office and speak to the boss, but he was in the field and only "the girl" was there now...and that he only takes cash or check....Well guess what, the man in front of me was Ron,who was the owner....if as an owner, you are proud of your work and confident you were fair as well as ethical you would step up and not play that type of game....I would suggest using anyone but MR Mechanical..
Reason of review
Poor customer service
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