Why can't a manager at least request customers to wear masks?

Lowes

Why can't a manager at least request customers to wear masks?Today, 8/14/2020 Waco, Texas - Customers in Lowe's today about 6:00 were not wearing protective masks or were wearing them incorrectly. Also two associates.

A manager on the phone told me she would follow up on the associates, but she would NOT talk to the customers. Two of the customers were standing around in the main entrance doorway as if waiting for someone. I found another entrance. When I exited, they were still there, masks dangling from their ears.

WHY couldn't the manager at least request they wear them? Another customer cussed me out when I commented on his mask being around his neck and that it wouldn't work that way. He said he didn't care. I asked him about all the dead people.

He told me he didn't care about people dying.

Lowes can't refuse him service I guess, but they could sure make sure everyone entering the store KNOWS that the company TAKES PUBLIC HEALTH SERIOUSLY. I left without making a purchase.

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