Zael Cav
map-marker Irving, Texas

DragonFly eCigs - Sold obsolete eCig and broke my tank - no exchange or refund!

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In September 2015, my eCigarette malfunctioned and I went to DragonFly to get it fixed. They suggested purchasing a new one and sold me a Provape 2.5 and a eGo Mega One table with 1.0 ohms could. They assured me this would be the last unit I would ever purchase. In January, the mega one tank started leaking so I returned to the store to find it closed. I went to another location where they informed me they do no sell the Mega One tank and that the coils and the tank were obsolete. They asked me where I got it from and told the sales guy he sold it to me! He ended up selling me an Aspire tank with 0.5 ohms coils. Ironically, that didn't work either. The Provape 2.5 only goes up to 20 watts and couldn't produce enough power to handle so little Ohms. I called Provape. The 2.5 has been discontinued years ago. I was livid! I spent over $379 for this and then another $70 For a new tank! I returned to the store and wanted it exchanged for selling me something obsolete that won't even work any longer. The sales guy tried everything to help. He even tried different tanks and In The process broke mine. It was not replaced. He suggested I contact DragonFly support. I opened a ticket with them and gave them all my contact info. Instead of offering a solution, they told me they won't refund me or exchange it since it was beyond thirty days. They also said to give them a call. I did several times but AJ was never available. I will never buy from them again and considering a small claims court case. Be warned!
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Loss:
$450
Reason of review:
Poor customer service

Preferred solution: Full refund

5 comments
Guest

What

Guest

Yes soun

Guest

I've been a customer with Dragonfly since they've opened and been using Provari for years. First off the provari 2.5 is not obsolete what so ever, I've had mine since they came out and it's still one of my go to ecigs.

The only provari that can do sub ohm is the new provari 3 though so if you're running sub ohm it sounds like you don't even know what your device is. As far as provari goes they have a lifetime warranty and if there is anything wrong with it you can email them to have them able to fix it for you. You can't call them so not sure how you were able to do that. They also have a 30 day warranty at Dragonfly from my understanding, but you're addressing this issue close to 5 months after you got it.

What is sounds like to me is that you are only after the money. They may have broke whatever tank you said they broke, but from listening to your complaint, it seems you have more than a broken tank and instead just a broken story.

Maybe if they did break your tank then they should refund you for that. Good luck in whatever you're trying to accomplish, but in my opinion you're just after money.

Guest
reply icon Replying to comment of Guest-1124545

Dear Anonymous,

I called and handled my issue with Provari and that was great. When I went to Dragonfly about it, they didn't even offer that or explain how the lifetime warranty works for Provari.

What they did so was break my tank.

I've contacted them, reached out and emailed, called, left numbers, went in person, and guess what? No tank.

I had been going to them for years and was appalled by the lack of support. I couldn't care less about the money.

It was the principal that they sold me a tank and unit that worked five months back, I came in to get another tank as mine wasn't working right, sold me something that was 0.2 ohms that doesn't work with a Provari, then came back to get it fixed and in the process broke it. I have had no luck with their supposed support about this.

Maybe your response about my sad story is because until the day you have problems with their product and can't get support, you will change your mind.

I may not be an expert in the eCigarette field but I feel taken advantage of to spend that much on something they told me I would never have to buy another eCigarette again. BS

Guest
reply icon Replying to comment of Guest-1124545

You must be an employee! I have similar problems having things returned or exchanged and within 30 days! LOL

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