Shipwire Awful Experience
We cooperated with Shipwire twice, in 2010 and in 2015. In 2010, when we first used Shipwire services for about half a year, several master boxes with expensive ebook readers were lost. The total loss was around 4000$. Shipwire declared that all goods were loaded to the forwarding company and we trusted their word and thought that the goods were lost in transition. Now we are almost sure that the goods were lost by Shipwire though no proof available. Goods words about Shipwire in 2010 that they fulfilled several hundreds of our orders without significant delays or errors. This time we got a trial lot of around 50 rather expensive items on December 2015 and within 20 days of using Shipwire services, 15% of inventory was lost ( or stolen ) within Shipwire’s premises. It is really too much and too fast. Shipwire refused to credit the loss ( they admit the loss ) because the inventory was not additionally insured by us. But worst of all were 7-10 days delays in order fulfillment in December which ruined our Amazon sales. I assume that the potential clients should better ( then we did ) understand how frequently the losses of inventory occur in Shipwire warehouses and that no responsibility from their side is hold. The clients should understand the importance of inventory insurance so that they do not repeat our errors of considering Shipwire a responsible and reliable company. Now we moved to FBA and remember Shipwire as a nightmare.
Louisiana, United States
- Poor service
Reason of review
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