New Reviewer
THIS IS A REPORT FROM A WHISTLE BLOWER FROM WITHIN THE RANKS OF THE STAFF AT AUTHOR SOLUTIONS:- Please permit me to give you an overview of the sales and production process- the way I know it best. To be clear, let's start with a little bit of history. Before it became...
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1 comment
#1678618

I can see him friendly and professional.

ID
#1499120 Review #1499120 is a subjective opinion of poster.
Location
Van Buren, Indiana
Service
Authorhouse Publishing Service
Pros
  • Seemingly professional and expert approach
  • Were very nice to me before i sent the manuscript in
Cons
  • Delaying royalties as part of a new policy
  • Aggressive marketing services associates
  • Total lack of information and follow-up
Reason of review
Poor customer service
Loss
$20000
Preferred solution
They do not deserve to be in business. Close them down
New Reviewer
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Authorhouse - Authors Beware - Scamsters at work.
Update by user Mar 27, 2019

THIS REPORT RECEIVED FROM A STAFF MEMBER AT AUTHOR SOLUTIONS (AUTHOR HOUSE):- Please permit me to give you an overview of the sales and production process- the way I know it best. To be clear, let's start with a little bit of history. Before it became as Author...

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6 comments
#1967194

I am not sure whether they are inordinately incompetent or actively malevolent

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Featured
ID
#1479583 Review #1479583 is a subjective opinion of poster.
Service
Authorhouse Publishing Service
Pros
  • Courteous representatives
  • Seemingly professional and expert approach
Cons
  • Being shorted royalties
  • Fact that they misled me
  • Company is attempting to scam its own customers
Reason of review
Gross abuse of trust and misrepresentation
Loss
$20
Preferred solution
See them put out of business
New Reviewer

Authorhouse - AUTHOR HOUSE. PUBLISHING PREDATORS

The contract you have and the written confirmation of "additional requirements" are worth nothing. They don't care about being sued and in most cases they know that the authors they deal with cannot afford a lawsuit in any event... I felt confident in my early dealings with these *** but came to realize as time went on that their interests come first and if they bankrupt you in the process of pocketing your money, they really don't give a ***... If your book is available online through their website, which I'm pretty certain will be the case, you will be losing out on 60% of the sales through those channels because they control the account and pocket your royalties. You have to take their word for sales.... Keep a very close eye on what is happening behind your back.
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2 comments
#1123634

Here is another emotional review with no details regarding why Author House deserves a negative review.

I am considering signing up with Author House but can someone PLEASE write a descriptive review with examples of what happened?

I thought you guys were writers? ***.

#1123737
@Anonymous

By Ian Mackenzie (14th August, 2014)

Author of Clouds In The Wind

Beware the Ides of Vanity Publishing

Author House, Xibris, I.Universe and Partridge are all part of the Author Solutions stable and as a victim of their extortionist tactics and unethical business practices, I reserve the right to share my experience with authors on a global scale.

I was assisted in publishing my first book by Author House.

I was mega impressed by the speed and efficiency with which the whole process came together. I had paid them a fee, which I considered fair and believed that I had received value.

It took some time for the dawn of reality to emerge and by then I had been suckered in like sheep to the slaughter. Reality being that they're crooks.

Firstly, the ink was barely dry and I got a call from the "marketing" department telling me what a wonderful book I had written and that it was destined for best seller status, but like any new product. it needed promoting. I was given a glowing resume' of how they had helped obscure authors out of obscurity and into the spotlight of publishing fame. Skeptical I was, but when presented with what they had in mind, I had to admit that it sounded pretty *** good.

I invested $ 5,000.00 in the package they offered me and received in return about $ 200.00 in value. What they delivered was planets away from the package I had paid for. What surprised me was the speed with which they offered me a 50% refund when I finally got one of their directors on the phone. They still made a packet out of me without delivering anything that remotely resembled a marketing package.

I guess the rapid refund was a gesture designed to shut me up. Before the dawning of reality, their "sales" department was onto me.."This book is best seller material" they said. "You just have to have it printed for distribution in the States. It will fly off the shelves and we will actively promote it"..

Yeah right!!.. I paid $ 9,500.00 to have 3,000 books printed and immediately the money left my account they went into silent mode. It took me 3 months to get answers as to the status of the books and discovered that they were in a warehouse in Ohio awaiting orders from online booksellers. No active promotion, no flying off shelves, no intention to honour their undertaking.

ROYATY TIME! I received my first royalty statement a month later than it was due, which understated sales that I was aware of by 52 books. When I queried that, I was told to provide evidence of the sales that I was claiming. But the account with online booksellers was in the name of Author House and I could not gain access to the records without the authority of the account holder..

Author House. Would Author House provide me with the required access?. No chance! And the check for the royalties due against the understated sales?..

"Oh thats in the post... We posted it on 30th May"... Well August is nearly over and I still don't have the check. The books that have been gathering dust in Ohio are now supposed to be shipped to me in South Africa, but they cannot find a carrier to handle the shipment.

(30 boxes of books??,. C’mon!) only a half wit would believe that. I don't even know if the books were ever printed and I suspect not. After having demanded that they send them to me so that I could take control, one delay has followed another and after two months of wrangling I'm told they're on the way, but guess what?..

They can't find a copy of the waybill or any reference to the consignment. . They also keep ducking my request to provide evidence of their print run.. I wonder why?

Oh YES!!!... I'm angry. I reserve the right to be. I can categorically state without fear of reprisal that the Author Solutions group are publishing predators.

They prey on the vulnerability and inexperience of first time authors who are duped into believing their falsehoods.

I would strongly recommend that anyone about to publish, stay very clear of these institutions. I wish I had.

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ID
#795037 Review #795037 is a subjective opinion of poster.
Location
Johannesburg, Gauteng
Service
Authorhouse Publishing Service
Cons
  • Fact that they were evasive
  • Failure to honor contract
  • Fact that they misled me
Reason of review
A total and carefully orchestrated con in all respects of their "service"
Loss
$12000
Preferred solution
Get these people out of business
New Reviewer

Authorhouse - Taken to the cleaners.

By Ian Mackenzie (14th August, 2014) Author of Clouds In The Wind Beware the Ides of Vanity Publishing Author House, Xibris, I.Universe and Partridge are all part of the Author Solutions stable and as a victim of their extortionist tactics and unethical business practices, I reserve the right to share my experience with authors on a global scale. I was assisted in publishing my first book by Author House. I was mega impressed by the speed and efficiency with which the whole process came together. I had paid them a fee, which I considered fair and believed that I had received value. It took some time for the dawn of reality to emerge and by then I had been suckered in like sheep to the slaughter. Reality being that they're crooks. Firstly, the ink was barely dry and I got a call from the "marketing" department telling me what a wonderful book I had written and that it was destined for best seller status, but like any new product. it needed promoting. I was given a glowing resume' of how they had helped obscure authors out of obscurity and into the spotlight of publishing fame. Skeptical I was, but when presented with what they had in mind, I had to admit that it sounded pretty *** good. I invested $ 5,000.00 in the package they offered me and received in return about $ 200.00 in value. What they delivered was planets away from the package I had paid for. What surprised me was the speed with which they offered me a 50% refund when I finally got one of their directors on the phone. They still made a packet out of me without delivering anything that remotely resembled a marketing package. I guess the rapid refund was a gesture designed to shut me up. Before the dawning of reality, their "sales" department was onto me.."This book is best seller material" they said. "You just have to have it printed for distribution in the States. It will fly off the shelves and we will actively promote it".. Yeah right!!.. I paid $ 9,500.00 to have 3,000 books printed and immediately the money left my account they went into silent mode. It took me 3 months to get answers as to the status of the books and discovered that they were in a warehouse in Ohio awaiting orders from online booksellers. No active promotion, no flying off shelves, no intention to honour their undertaking. ROYATY TIME! I received my first royalty statement a month later than it was due, which understated sales that I was aware of by 52 books. When I queried that, I was told to provide evidence of the sales that I was claiming. But the account with online booksellers was in the name of Author House and I could not gain access to the records without the authority of the account holder.. Author House. Would Author House provide me with the required access?. No chance! And the check for the royalties due against the understated sales?.. "Oh thats in the post... We posted it on 30th May"... Well August is nearly over and I still don't have the check. The books that have been gathering dust in Ohio are now supposed to be shipped to me in South Africa, but they cannot find a carrier to handle the shipment. (30 boxes of books??,. C’mon!) only a half wit would believe that. I don't even know if the books were ever printed and I suspect not. After having demanded that they send them to me so that I could take control, one delay has followed another and after two months of wrangling I'm told they're on the way, but guess what?.. They can't find a copy of the waybill or any reference to the consignment. . They also keep ducking my request to provide evidence of their print run.. I wonder why? Oh YES!!!... I'm angry. I reserve the right to be. I can categorically state without fear of reprisal that the Author Solutions group are publishing predators. They prey on the vulnerability and inexperience of first time authors who are duped into believing their falsehoods. I would strongly recommend that anyone about to publish, stay very clear of these institutions. I wish I had.
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3 comments
#1115412

Did you read the contracts?

#1114224

Has ANYONE SUED this Company for their obviously illegal and deceitful actions? If I had a signed CONTRACT that stated what they were to deliver and they had not done so in a timely fashion and in accordance with said CONTRACT my lawyer would be on the phone with them so quick...And I would INSIST that a case be FILED AGAINST them. Why has this not been done to this company?

#1106247

Thanks for saving me a BIG headache I WILL NOT USE them !!! are there any legit self publishing companies OUT THERE ??

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ID
#773014 Review #773014 is a subjective opinion of poster.
Location
Johannesburg, Gauteng
Cons
  • Fact that they misled me
  • As bad as it gets
  • Manipulated royalty figures
Reason of review
All of the above apply
Loss
$12000
Preferred solution
I want to see these people driven out of business