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Wild Bill Wholesale - An apology to all of our customers
Wild Bill Wholesale - Let's set the record straight
Wild Bill Wholesale is very much in business and things are back to normal
To the poster who mentioned that our telephones were off, the truth of the matter is that there was utility construction in our area that disabled our phones at one point for less than 24 hours. We posted a notice to this effect on our website until the problem was fixed.I am writing this after I wrote the original post that follows, I know it is a cynical world out there these days and there certainly are dishonest people that abound, however I would like to say that personally I find it very hurtful that the honesty of myself and Wild Bill's has been called into question.
I'm sure I'll receive some derisive comments as a result, but that's the way I feel. I am sorry to any and everyone that was inconvenienced and I know we will definitely make it up to you in 2019.
Wild Bill Wholesale - Sorry to hear about your unsatisfactory experience, hope you will contact Wild Bill
Wild Bill Wholesale - Please contact Wild Bill personally if you have any problems with our company.
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I ordered from you twice in the last month and when I call your customer service number, I am forwarded to a full mailbox so I can't leave a message. I also tried using your contact form on the website twice and received no response.
I am a new customer and I am extremely disappointed in your performance. I love the selection and prices but if I can't get the products delivered, that amounts to nothing. Please call me at 646 881 **** to resolve these issues because if I can't receive the products, I would at least like a refund.
Thank you. Respectfully, Dionne Kendrick, yourgiftfanstore@***.com
Apparently the revamped phone system doesn't work. Get a recording to press zero for operator and that call is being forwarded only to get busy signal or ringing without answer or dropped call. This has been since mid-May to now (June).
Still waiting on an update from this order that I ordered TWO weeks ago. 6/7/2019 Website says you respond to emails within 24 hours, it's been almost 48...
Please please please advise on order or you can just refund my money and cancel the order. It was for $52. This sucks because I have had NOTHING but OUTSTANDING service from you guys in the past.
I must have ordered from you at least 4 or 5 times... Travis Haynes
Please email me at bill (at) wildbillwholesale. I answer ALL my emails, put your phone number and I will give you a call
I have.
I have.
The telephone system works just fine. The issue is that we just don't have the staff to sit at a desk all day and answer telephones.
Our staff is busy all day with other tasks, most importantly packing and shipping orders.
So if your call doesn't get answered that is the only reason. Every email sent to me bill@***.com gets my immediate attention and a response.
That's BS. I've been emailing for over a week with no response...
Bill, You come onto this site and write you are shipping orders, you are easy to contact blah, blah, blah. Are you kidding?
YOU do not answer emails at all! I am going to to attach an email i sent to you twice in the last week! I know you check emails and then you either delete or just flat out don't respond to customer issues. Then you still have the gall to continue to send out emails with sale events, Really?
How do expect anyone to believe anything you say or your responses on this site? I keep TRYING to give you the benefit of the doubt, i want to believe you are an honest business person who apparently keeps have some sort of problems receiving your good from overseas? Cmon and just level with your customers and be truthful! Here is the email if you happen to see it and care to respond.
Bill, Lets see how you handle this email before i consider ordering again. (Not trying to be a smart *** or rude) but as you know your company has had a lot of trouble and or complaints about orders being filled. First, my name is Tom (deleted) and i placed an order with you in November 18, here are the details. Order # 261504 - Placed 11/22/18.
(Still listed as partially filled) Item 1x Bling Pepper Spray, item listed as Cheetah PS x 12 x1 (Will ship later)? Almost 7 months later, no follow up or communication with regards to a replacement product of any sort. (True lack of communication). Order # 2 Details, #264915 Order date - 1/16/19 Partial order sent with Fedex Tracking number (Very nice touch) With this order there is a store credit of (21.70).
With this order was a note i attached (below) that was never addressed. Can you check on a back order #2615** (**/22/18) i had and replace it with another product if possible? NOTE ITEM# SEC183A X 2 & FOL3038 X 6 WILL SHIP LATER I truly hesitate to use a store credit if i have to wait for an extended period of time for an order to ship, (with another product still not shipped from the first order) My solution to the $58.82 i am owed worth of product is to send me any type of product ( I.E. Stun Guns, Pepper Spray, Spring Assisted Knifes, ETC).
I sell them all and quite frankly do very well for a weekend only operated business. I am not here to attempt to tell you how to run your company, I am just concerned with my orders that have not been followed up on. Again as you know, communication, follow up and most importantly follow through are the keys to any successful business. I truly wish you the best of luck with your business and will post on Pissed Consumer a very positive review for Wild Bills if my concerns are addressed.
Thank You and i look forward to ordering from you again once my concerns have been dealt with, Product or Service Mentioned: Wild Bill Wholesale Owner. Reason of review: Order processing issue. Monetary Loss: $60. Preferred solution: Deliver product or service ordered.
I liked: Pricing. I didn't like: Everything else.