Blondine Tge

Wild Bill Wholesale - An apology to all of our customers

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I wish I had time to personally reach out to everyone who has posted on this forum. This is Bill, owner of Wild Bill Wholesale. I would like to sincerely apologize for any and all problems experienced by our customers over these last few months. There were issues of both a business and personal nature that occurred over this time that I'd just as soon not go into on a public forum, but these issues have now been resolved and we are moving forward. At no time did we "go out of business" or any other such that has been posted here. I have changed our phone system so anyone should be able to get through, and anyone who does not get a prompt (within a business day). As long as I am drawing a breath, no one ever need worry about being "cheated" or about us being "thieves" these terms hurt deeply on a personal level. In today's ecommerce world, any customer can always charge back any transactions that don't go smoothly, be reimbursed by their bank, and not be out a cent. If you are contemplating this, I hope you will contact me first to make things right for you. Please reach out directly to bill (at)wildbillwholesale.com if you have any issues or problems that need to be cleaned up. In the meantime I'm some there are some out there who feel aggrieved to the point that they won't order again, but I hope our long time customers who haven't ordered in a while will give you a chance to see the "old" Wild Bill's is back.
View full review
9 comments
Olena Nlw

I ordered from you twice in the last month and when I call your customer service number, I am forwarded to a full mailbox so I can't leave a message. I also tried using your contact form on the website twice and received no response.

I am a new customer and I am extremely disappointed in your performance. I love the selection and prices but if I can't get the products delivered, that amounts to nothing. Please call me at 646 881 **** to resolve these issues because if I can't receive the products, I would at least like a refund.

Thank you. Respectfully, Dionne Kendrick, yourgiftfanstore@***.com

Guest

Apparently the revamped phone system doesn't work. Get a recording to press zero for operator and that call is being forwarded only to get busy signal or ringing without answer or dropped call. This has been since mid-May to now (June).

Latanya Chb
reply icon Replying to comment of Guest-1700890

Still waiting on an update from this order that I ordered TWO weeks ago. 6/7/2019 Website says you respond to emails within 24 hours, it's been almost 48...

Please please please advise on order or you can just refund my money and cancel the order. It was for $52. This sucks because I have had NOTHING but OUTSTANDING service from you guys in the past.

I must have ordered from you at least 4 or 5 times... Travis Haynes

Guest
reply icon Replying to comment of Latanya Chb

Please email me at bill (at) wildbillwholesale. I answer ALL my emails, put your phone number and I will give you a call

Guest
reply icon Replying to comment of Guest-1706042

I have.

Latanya Chb
reply icon Replying to comment of Guest-1706042

I have.

Guest
reply icon Replying to comment of Guest-1700890

The telephone system works just fine. The issue is that we just don't have the staff to sit at a desk all day and answer telephones.

Our staff is busy all day with other tasks, most importantly packing and shipping orders.

So if your call doesn't get answered that is the only reason. Every email sent to me bill@***.com gets my immediate attention and a response.

Guest
reply icon Replying to comment of Guest-1706044

That's BS. I've been emailing for over a week with no response...

Thomas E Rju

Bill, You come onto this site and write you are shipping orders, you are easy to contact blah, blah, blah. Are you kidding?

YOU do not answer emails at all! I am going to to attach an email i sent to you twice in the last week! I know you check emails and then you either delete or just flat out don't respond to customer issues. Then you still have the gall to continue to send out emails with sale events, Really?

How do expect anyone to believe anything you say or your responses on this site? I keep TRYING to give you the benefit of the doubt, i want to believe you are an honest business person who apparently keeps have some sort of problems receiving your good from overseas? Cmon and just level with your customers and be truthful! Here is the email if you happen to see it and care to respond.

Bill, Lets see how you handle this email before i consider ordering again. (Not trying to be a smart *** or rude) but as you know your company has had a lot of trouble and or complaints about orders being filled. First, my name is Tom (deleted) and i placed an order with you in November 18, here are the details. Order # 261504 - Placed 11/22/18.

(Still listed as partially filled) Item 1x Bling Pepper Spray, item listed as Cheetah PS x 12 x1 (Will ship later)? Almost 7 months later, no follow up or communication with regards to a replacement product of any sort. (True lack of communication). Order # 2 Details, #264915 Order date - 1/16/19 Partial order sent with Fedex Tracking number (Very nice touch) With this order there is a store credit of (21.70).

With this order was a note i attached (below) that was never addressed. Can you check on a back order #2615** (**/22/18) i had and replace it with another product if possible? NOTE ITEM# SEC183A X 2 & FOL3038 X 6 WILL SHIP LATER I truly hesitate to use a store credit if i have to wait for an extended period of time for an order to ship, (with another product still not shipped from the first order) My solution to the $58.82 i am owed worth of product is to send me any type of product ( I.E. Stun Guns, Pepper Spray, Spring Assisted Knifes, ETC).

I sell them all and quite frankly do very well for a weekend only operated business. I am not here to attempt to tell you how to run your company, I am just concerned with my orders that have not been followed up on. Again as you know, communication, follow up and most importantly follow through are the keys to any successful business. I truly wish you the best of luck with your business and will post on Pissed Consumer a very positive review for Wild Bills if my concerns are addressed.

Thank You and i look forward to ordering from you again once my concerns have been dealt with, Product or Service Mentioned: Wild Bill Wholesale Owner. Reason of review: Order processing issue. Monetary Loss: $60. Preferred solution: Deliver product or service ordered.

I liked: Pricing. I didn't like: Everything else.

View more comments (8)
Blondine Tge
map-marker Stone Mountain, Georgia

Wild Bill Wholesale - Let's set the record straight

Dear Loyal Wild Bill's Shoppers We are open for business every day and shipping orders. There were some issues that I'd just as soon not post in a public forum but I will be glad to enlighten you one on one. We are moving forward, and I would encourage you or anyone else who has any issues to email me directly bill(at)wildbillwholesale.com. I am a real person, I say what I do and I do what I say. Also, some of the information ina recent post is highly inaccurate. There is no such entity as the "Tucker Police Department". The city of Tucker does not furnish its own police services. Suggest you check your facts before posting in the future. We are very good friends with most of the officers in our jurisdiction, and many of them buy products from us regularly. So please-we are not out to cheat or take anyone's money, please contact me at the email address above, and I will handle your issue. Also, for those who have had trouble reaching us on the phone-we have realigned our phone service so now incoming calls ring every phone in the building. This almost guarantees that calls will be answered and your questions/issues will be handled. We are working to clear up any issues with older orders so please don't hesitate to reach out either by phone or email. And believe me, there are nowhere near enough customers dissatisfied with Wild Bill's to qualify for a class action. It's a shame so many ignorant posts are put on this board by people who don't have enough backbone to stand behind their comments by even putting a name. "Anonymous" has been known around the world for hundreds of years now for spreading false rumors. Wild Bill
View full review
Blondine Tge
map-marker Stone Mountain, Georgia

Wild Bill Wholesale is very much in business and things are back to normal

Updated by user Jan 16, 2019

To the poster who mentioned that our telephones were off, the truth of the matter is that there was utility construction in our area that disabled our phones at one point for less than 24 hours. We posted a notice to this effect on our website until the problem was fixed.I am writing this after I wrote the original post that follows, I know it is a cynical world out there these days and there certainly are dishonest people that abound, however I would like to say that personally I find it very hurtful that the honesty of myself and Wild Bill's has been called into question.

I'm sure I'll receive some derisive comments as a result, but that's the way I feel. I am sorry to any and everyone that was inconvenienced and I know we will definitely make it up to you in 2019.

Original review Jan 16, 2019
This is Bill Gossin, president of Wild Bill Wholesale. I'm sorry to say that we had supply chain problems in December, and I apologize to all of the posters here who did not get their orders in a timely fashion. The rumors on here that we are out of business are greatly exaggerated, as Mark Twain would say. We are open for business and shipping orders every day. We are a family run business, and we are honest to a fault. We would never take anyone's money without the intention of fulfilling an order. Once again, I apologize to any customers who experienced difficulties with their orders last month due to issues that were beyond our control. Things are now back to normal, and I hope that our many loyal customers will continue to patronize us for their needs.
View full review
7 comments
Timo Mlo

Hi Wild Bill (Mr. Gossin) I placed an order just recently May 12th.

I have had no email confirmation and when i call no one ever answers the phone. I have tried to contact your company by the contact us and through the order communications section. I will be patient for one more day to see if anyone one emails or calls me.

I am disabled and I need the full order sent or a refund asap.. I'm very concerned reading these reviews, you were highly recommended and I really hope this gets to you and the right thing is done.

Timo Mlo
reply icon Replying to comment of Timo Mlo

Mr. Gossin, this is in regards to my order #269345 Thank You

Guest

Seriously? I have yet to have an order be complete or to get a human and I've dealt with you for a few years now.

I still order because you're the only store that carries some things I need. Even today I have sent yet another message about an order from NOVEMBER.

Guest

Well i cant get no response from you guys, phone or email can i get my order mailed out #262388 from early December?? I hope everything is back to normal i have ordered well over $1000 of merchandise from Wild Bill and want to continue doing so.

Blondine Tge
reply icon Replying to comment of Guest-1631437

Dear Sir: Bill Gossin here, CEO of Wild Bill's. As you furnished your order number, I am able to research what may have happened to your order.

I will be reaching out to you personally with the resolution. Please remember that in the event you have a problem with an order that isn't resolved by customer service, to write to me personally bill@***.com, and I will see to it that your issue is resolved.

Guest
reply icon Replying to comment of Guest-1631437

Thanks, my issue was resolved in a professional & timely manner and Wild Bill still has my business.

Guest

I must say i just received my order (minus one item out of stock) which i received a store credit. Thanks for the update from Bill and it seems like things are getting back to normal i hope.

I will be ordering again with y credit and a little more. When you order just don't expect it as fast as some other suppliers. 2-3 weeks as opposed to 3-5 days.

Bill does have some great sales at times and i love the free shipping as well. For now all good with me, good luck to all!

View more comments (6)
Blondine Tge

Wild Bill Wholesale - Sorry to hear about your unsatisfactory experience, hope you will contact Wild Bill

This is Wild Bill, owner of wildbillwholesale.com. I was sorry to hear that something went sideways with this valuable customer's order. Unfortunately there is a small percentage of orders in any company where something goes wrong. Contrary to what the poster said, as a family owned business we do care a great deal about the satisfaction of our customers. I am hopeful that this poster will contact me personally so I can set things right. Please send an email to sales@***.com and put attn: Wild Bill in the subject line, then if you will include your contact information I will reach out to you and we will get any problems resolved. We appreciate all of your previous business and hope that we can win your trust back again.
View full review
Reason of review:
Good customer service
Blondine Tge
map-marker Stone Mountain, Georgia

Wild Bill Wholesale - Please contact Wild Bill personally if you have any problems with our company.

Hello: This is Wild Bill, I am the owner of wildbillwholesale.com. I am very sorry to hear that you had a bad experience with your order. We are in the business of pleasing customers, not upsetting them, so if you will contact me personally I will see to it that your problem is solved to your satisfaction. Please send an email with your contact information to sales@***.com, and put attn: Wild Bill in the subject line so it will get to me. I will then reach out to you and get the details of what went wrong, and get if fixed for you. We have thousands of satisfied customers, and in fact maintain an A+ rating with the Better Business Bureau. Here is a link you can cut and paste in your browser that will take you to our BBB listing: http://www.bbb.org/atlanta/business-reviews/internet-shopping/wwg-holdings-in-tucker-ga-2743**** So as you can see, our mission is to have happy customers and not unhappy ones. I hope to hear from you soon-Wild Bill
View full review
3 comments
Guest

I ordered a rebel pocket watch and was being told it was shipped and today I was told it wasn't available I was very dissapointed. You can contact me at 304 614 ****, thank you

Guest

I deal with this company regularly and have had nothing but good things to say

Guest

Now that is customer service!

View more comments (2)