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Harrison Hotel Reservation Review from Miami Beach, Florida

I have made a reservation for the Harrison hotel Miami Beach through booking.com and had to cancel it afterwards. The person who answered the phone at the hotel guaranteed me that the reservation was cancelled with no charge, so we believed him and didn't use the room. Once we arrived in Miami Beach and noticed I had been charged, we went to the Harrison hotel to speak with someone, but the person who spoke to us was extremely rude and did nothing about it.
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ID
#765187 Review #765187 is a subjective opinion of poster.
Location
Miami Beach, Florida
Reason of review
Poor customer service