Travelex Insurance Services - First "NIGHTMARE" trip abroad...
This is how TravelEx responds to legitimate claims:
From: Better Business Bureau, Inc.
To: Ms. Janet L Halliday
Subject: This complaint has been closed without response from the business
This message originally read on 2/8/2016 Janet Halliday
Dear Janet Halliday : This message is in regard to your complaint submitted on 1/5/2016 against Travelex Insurance Services.
Your complaint was assigned ID 1102****. The BBB has processed your complaint to the above referenced company. Our purpose is to serve both parties in a dispute by acting as a neutral third party. We attempt to help both sides find a voluntary solution to the complaint.
We are unable to compel a company to respond to or resolve complaints. We regret to inform you that the company has not responded to your complaint. If we do receive a response in the future, a copy will be sent to you. You may wish to seek the advice of an attorney, or file a claim in Small Claims Court.
Your complaint will remain on file for three years and will be reported to the public that the company did not respond. This will also result in a negative change to the company's BBB rating. If the company is a BBB Accredited Businesses, an unanswered complaint can subject them to the loss of their accreditation. If you have resolved this with the company please notify the BBB.
Should you provide additional information, please note the BBB publishes the details of complaints received by our office. The text of your complaint may be publicly posted on BBBs Web site (There are a few instances when a complaint does not meet publishing guidelines and BBB reserves the right to not post in accordance with BBB policy). Please do not include any personally identifiable information when you tell us about your problem or in your desired outcome. By submitting your complaint, you are representing that it is a truthful account of your experience with the business.
BBB may edit your complaint to protect privacy rights and to remove inappropriate language. Regards, Jeffrey Complaint Handler The Better Business Bureau
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