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Worse towing company Prairie Land Towing Sun Prairie,WI

DISHONEST,RUDE,RIPOFF....This is by far the worse towing company. Their very unprofessional and the employees are useless. After being told the wait would be 2 hours we waited patiently starting at 10:30 pm. Prairie Land said they would call when the car was being dropped off. After 2.5 hours of waiting (1:00 am)and not receiving the call, we called them. The lady on the phone was rude and said the car had been dropped off over an hour before . She told us to hold on and in the process she hung up on use and never called back. We looked outside and could not see it. Reason being was that the car was parked in the street in front of our neighbors house. We called back and asked that they come back and put the car in the drive way since the car was not working and that is why we got the tow in the first place. Which would probably result in a ticket or getting towed again or hit if we left it where prairie land driver (Steve L) left it. In addition to all of that there was heavy snow fall so the plow trucks would be out. A guy name Will said he would have someone come out to put it in the drive way. First he said he would have someone out within an hour. Then he called back said the driver claimed he had called. Which was a total lie. He said he would have someone out when they freed up. Here we are waiting on a weekday for them to come. We were not able to sleep since they would not do their job right when we were awake how could we expect them to do it right when we are sleeping. So we waited, called back and talked to Will again at 2 am. He said it would be 30-45 mins. We said ok and waited. At 3:30 am we called back and talked to a very rude lady, who claimed to be the supervisor. I think her name was Mitchell or Melinda something like that. She said they had never planned on having someone come back to move the car. She kept telling us the driver had called us, which was not true and that we would have to call our insurance company and file another claim to have them move the car. She was irritated with me and eventually hung up on me. It is ridiculous that they would want our insurance to pay it again after their driver dumped it in front of someone else's house never called, never went to the door, left the keys in the car. Then had us wait all night when we had to work in the morning, then tell us they would come but never planned on coming. Now our insurance has to have another towing company come out and move it since it's been in the road and hopefully does not get a ticket or get hit. While Prairie land got paid to not do their job right. This place is no good, dishonest, rude and unprofessional. DO NOT WASTE YOUR TIME OR GIVE THIS WORTHLESS COMPANY YOUR MONEY......
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ID
#760204 Review #760204 is a subjective opinion of poster.
Location
Madison, Wisconsin
Cons
  • Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution