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I purchased 2 apple gift cards from target. Totaling $400.

The cards were bad and could not be verified. I contacted apple's support the woman I spoke to tried to verify the cards and she could not, she told me. She could see the money was still on the cards. But the cards were defective.

She told me I could file a claim and she helped me do it. She also told me that I could request a refund or A new gift card. She said it would take ten to fifteen days before I would hear something. Fifteen days later I contacted apple to find out what was going on.

And I was told the money was refunded to my apple account, that I had to create. When I filed the claim. I said, okay, I would like to purchase a new card, and she said, sure, no problem. And transferred me to the department that could help me by a new card.

And then I am told by that department, I cannot buy a new card with the money that was put back in my account. I had to buy a product from the apple store. I was told I could buy a new card, and then I was told I couldn't. I was told I could request a refund, and then I was told I couldn't.

I was told I could take the cards back to target and target. Could verify the money was still on the cards And they could give me a refund. That was not true either. So I am transferred now to a supervisor by the name of Woody.

We spoke on the phone. He gave me his contact information. And told me, I can contact him anytime if I have any questions. And he was turning over my claim to his supervisor to make a decision.

I was asked by woody, what I would like, i told him you can send me a new card, you can send me a check in the amount of four hundred dollars, or you could refund the money back into my bank account. I would give you my banking information. I had paid cash at target for the cards. Everything I was told I could do by one department.

I was told I could not do by a different department. I have been dealing with this since August 3rd. So Woody and I are speaking on the phone, and he gives me his contact information. So I could write him if I have any questions.

I have written him every day since the fifteenth and have never received an answer from him. Apple has ignored every one of my messages. And I am told last night after being on the phone, with apple for over five and a half hours, going from department to department being transferred to this person. And that person that the only way I can get my money back is to buy a product from the apple store.

So instead of giving me a refund, because I bought a defected product and like any other major retailer, when you buy a defective product you take it back and you are giving the choice of a refund or a new product. So instead of giving me a refund for the defectivt gift cards i am told the only way I can get my money back is to buy a product from the gift store and they start telling me about their phones and battery chargers and computers. So I told apple, you are forcing me to buy a product. I do not want and do not need but you won't give me a refund or send me a new card, and I was told by the man helping me.

Yes that is right. A company cannot force a consumer to buy another product. They do not want or need because they don't want to give a refund. No matter what department you talk to, you get a different story from each department.

Very poor customer service with apple, the worst I have ever dealt with. So after being on the phone for over five hours last night, the very last lady I spoke to was very nice and she filed a complaint for me and said, it goes straight to management. She filed a complaint against the supervisor Woody that ignored every one of my messages, she filed another report about being told different things by different departments basically being lied to by apple. Apple makes over $400 billion a year.

$114 billion is pure profit. I think apple can afford to return four hundred dollars. This is your morning, do not buy apple gift cards. Apple does not care about you.

And will do everything in your power to keep your money or make you buy something else. That you don't want or need. Now I have to wait for 2 more weeks to find out about the complaints that were filed last night.

This all started August 3rd 2026. And I am still dealing with a company that does not care about their customers And would lie to you in a heartbeat to keep your money.