Company responded
Mark B Rev

Asap Tickets - No Promised Refund

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Purchased tickets to Johannesburg, SA from Qatar Airways before the pandemic. Departure May 19.

Cancelled and sought refund in March. No refund, voucher or customer service on Confirmation Number M9YIOC.

Everytime you call Customer Service they promise to call you back and never do. Don't purchase tickets from them.

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Loss:
$1441
Pros:
  • Great ticket prices before pandemic
Cons:
  • Lied about a refund in the event of a pandemic

Preferred solution: Full refund

User's recommendation: Do Not Purchase Airfare

3 comments
ASAPtickets
Response

Dear Mark, unfortunately, we are not able to locate the request by the Airline's confirmation number. Please kindly send us ITN Confirmation number / Ticket Number at feedback@asaptickets.com so we can update you with actual refund status.

Please mention in your email Review Number #2082969. Thank you in advance!

ASAPtickets
Response

Message Update: The correct Review Number is #2082969.

ASAPtickets
Response

Dear Mark, unfortunately, we are not able to locate the request by the Airline's confirmation number. Please kindly send us ITN Confirmation number / Ticket Number at feedback@asaptickets.com so we can update you with actual refund status.

Please mention in your email Review Number #2084134. Thank you in advance!

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