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Mercedes-Benz of Hoffman Estates - Mercedes Benz Auto Service Review from Hoffman Estates, Illinois

This message I got from Mercedes Benz of Hoffman Estates, ILLINOIS. Good afternoon mr. Kam. This is Scott from Mercedes of Hoffman Estates. I did receive your last survey from your service visit here. We can see obviously you are unhappy with the quality of service that we are providing you and our suggestion would be to take your service business to other dealer they can fulfill your needs properly. In the future we definitely choose not to service your vehicle at our location. Good luck with your vehicle and have yourself a wonderful day.
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3 comments
#1076996

They told you pound sand. Pretty clear if you ask me.

#1077850
@Anonymous

What is pound sand?

#1084589
@Anonymous

It's how you tell someone to pound sand in your derriere.

Also known as "Go F yourself"

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ID
#749052 Review #749052 is a subjective opinion of poster.
Location
Hoffman Estates, Illinois
Reason of review
Poor customer service
New Reviewer

Resolved: Mercedes-Benz of Hoffman Estates - Review in Service Centers and Customer Services category from Schaumburg, Illinois

November 30, 2015 Attn: Management of Mercedes Benz Dear Management! I am writing to pass a information with attached voicemail about Mercedes-Benz of Hoffman Estates, IL . This is about a problem with my response to survey about March 10, 2015. After few days of my car-service I have received phone call one of the Mercedes-Benz of Hoffman Estates service advisor with voicemail he stated that Mercedes of Hoffman choose not to service my vehicle anymore with advise to take my service business somewhere else. I made three contacts to general manager left two voicemails but no response. After a fifteen years of Mercedes Benz loyal customer I feel disappointed about survey and feedback from dealership. Sincerely, Rayan
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Resolved
ID
#742182 Review #742182 is a subjective opinion of poster.
Location
Schaumburg, Illinois
Reason of review
Poor customer service