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Rocket Mortgage - Ridiculous closing costs

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Updated by user Jun 22, 2021

No response from company at all.

Original review Apr 16, 2021
I went to refinance my mortgage with Rocket Mortgage. I have been a rocket mortgage customer for years and have an 842 credit score. Each person I spoke with gave me a different rate and closing costs. I was supposed to get a $1500 discount for Black Friday. The process was long and drawn out on their end. I usually had to call them for updates. I received the paperwork which showed over $6,000 closing costs which was not what we agreed on and ridiculous for my credit. I called, and of course got the run around. I have left messages for people who called me back quickly when I was in process of doing business with them. Now I cant get a return phone call. Shady, shady business. I was a current customer with 842 credit score and was charged over $6000 in closing costs. This company is terrible.
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Loss:
$7000
Pros:
  • Website is easy to navigate
Cons:
  • Dealing with crooks
  • Lied constantly
  • Absolutely terrible

Preferred solution: Full refund

User's recommendation: Run from this company!!

Sono Bello's reply to: Sono Bello - Botched surgery, poor service

Judy, we appreciate your feedback. Patients results and safety are our first priority. We're disappointed to hear that your experience has not been exceptional. We would like the opportunity to help find a solution. Please contact us at Brendafeedback@sonobello.com in our corporate office, so that we may discuss your experience and results.
Best,
Sono Bello
Jay and Jay

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| map-marker Sycamore, Ohio

Sono Bello - Botched surgery, poor service

Updated by user Apr 15, 2021

After several phone calls and texts over a few months, still nothing has been addressed.

Original review Apr 15, 2021

I had surgery in fall 2019 with Dr. Vashi for upper/lower abs, inner thighs and knees.

When I went for my consultation, I was told I would see Dr. Maier, somehow I got stuck with Dr. Vashi. During a follow up appointment I reported being unhappy with results.

They said I would have to come for another appointment and meet with the doctor. I made the appointment at 630 am and they made note that I had to go to work. 7:00 am came and he never came in the room. I stuck my head out a few times and he was not around.

I got dressed because I had to leave for work, as I was already late by this time. He and his assistant said they were getting ready to come in as I had to leave. There was a note in my chart that I had to leave for work. Total disregard and disrespect for others time.

I was very late for work that day as a result.

I had yet another appointment scheduled and then Covid hit so they cancelled it.

Fast forward to fall of 2020. I am notified that Dr. Vashi is no longer with the office. I met Dr.

Skytta who agrees that my knees and inner thighs need redone but would have to do Trisculpt for abdomen. She said Allie is new consult person and she would call with pricing. No phone calls or emails from Allie after a few months.

Ive called several times to try to get pricing and Im told she is in consults non stop until 7, but I will give her a message. This has been going on for months.

I dont care if she has consults. I am also a customer. And becoming an increasingly unhappy one at that.

I call to make follow up with Dr. Skytta to try to get revision surgery and Im told she is booked into May and they will get back with me.

Its been a week and I return the text asking to get scheduled. Then I get a message that Im not approved for surgery at no cost.

Ive been patient, but my patience is growing increasingly thin with the lack of professionalism and responses from the Cincinnati office. Dr. Vashi did a terrible job on my legs and abdomen.

Im starting to believe all of this procrastination is just to get me to spend more money. I basically paid $6,000 to be botched and Im irate at the lack of communication by this office.

Im not going through another summer with botched legs and abdomen from bad cosmetic surgery. I dont really want to have a revision but they tell me its my only option to look normal again. At this point, Id rather have a refund of my money and go somewhere reputable.

I would never recommend this company.

Please see attached photos. Clearly not a satisfactory or successful surgery.

My legs arent even close to symmetrical. This place is a joke.

Loss:
$6000

Preferred solution: A revision in a timely fashion or a full refund so I can go elsewhere. Not want another summer looking botched.

User's recommendation: Avoid at all costs!! Save your time, money and body appearance and go elsewhere!!

Jay and Jay

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Lange - Lack of response to multiple emails

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Lange - Lack of response to multiple emails
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Lange - Lack of response to multiple emails - Image 3
I have been a loyal Lange customer for years with no problem. Recently, my orders have been wrong, have taken excessive time to ship, and I have emailed about receiving wrong products and wanting to return items. I have been emailing for over a month with no response. They have lost a loyal customer. I dont mind to pay their high prices, as long as product and service match the cost. I will take my business elsewhere. And I will never buy from another site without a customer service phone number.
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Loss:
$100
Pros:
  • Good products
Cons:
  • Customer care rep left me hanging with no answer
  • Return policy is a joke and have never seen one like it before

Preferred solution: Full refund

User's recommendation: Donโ€™t buy from a site that has no customer service phone #