comment to review:

Purchased Website Template

Templatemonster #1070281
Dear mnelson32,
My name is Emma Barnes, I'm the Customer Care Manager of
We regret the inconvenience you’ve been caused. We appreciate your honest feedback, and we want to try making your next experience better.
Your comments have been noted and forwarded to our CEO. We will definitely work on customer service improvements, as a high level of customer service is of top priority for us.
We value all our customers and are always ready to provide the assistance. As the services ordered with TemplateTuning (logo change and installation of essential WordPress plugins) were not delivered, for the reason that the requested information and files were not provided to us, we will issue the refund for these services.
To ensure that such situation does not take place in the future again, we have taken all precautionary steps. Once again we apologize to you for all the troubles caused because of us. We would appreciate your support on this matter. Best regards, Emma Barnes Customer Care Manager
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