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Thor Industries - Poor Customer Service and Quality

Thor Industries - Poor Customer Service and Quality
The door on our brand new Ace has not lived since we bought the RV. Dealer indicated door was warped but Thor told them to adjust the door. I called Thor and tried to explain and was told the doors dont warp. Dealer adjusted and it still does not lock and we have a gap at bottom of door on one side!!! Today slide will not retract all the way in!!! Only has 6K miles I would just like issues fixed when so Métis not right. Will not by another Thor

User's recommendation: Don’t by a Thor product.

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1 comment
#1898928

Thank you for sharing this experience. If you email me at tmcteam@***.com with your VIN and a phone number where you can be reached, I can have one of our customer support specialists assigned to your file.

ID
#2074262 Review #2074262 is a subjective opinion of poster.
Cons
  • Poor customer service
  • Product quality
Preferred solution
Let the company propose a solution