Melchor T

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Lazada Philippines - My order is beyond delivery date and it is paid already

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Lazada Philippines - My order is beyond delivery date and it is paid already

I ordered laptop and paid it thru credit card. The item is already beyond delivery date and customer service cannot provide the reason why and just keep on telling me to wait the update from logostics.

there were no updates from tracking page at all even i spoke to multiple agents already.

I am afraid that the item that i paid is missing and cannot be delivered. My bank already billed me and still the item is not delivered.

View full review
Loss:
$466
Pros:
  • Delayed delivery
Cons:
  • Pumapasayal lang ang mga gago
  • How they duped us into buying something they cannot deliver

Preferred solution: Deliver product or service ordered

User's recommendation: Do not use this platform anymore

3 comments
lazadaph

Hi, Ma'am/Sir. We understand your disappointments and we appreciate that you reached out to us.

We checked that item is an international item. Please be advised, items shipped via sea such as powerbank, selected electronics, liquid exceeding 100 ml, please add 15 days on top of the said timeframe. Ang import (international) items naman ay may 20 - 30 calendar days. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 9am-6pm Mondays-Fridays. Regards!

Melchor T
reply icon Replying to comment of lazadaph

Hey! The item is stuck in logostics since July 10 and yet until now no one is picking up.

Even supervisor i spoke with can't do anything due to limited resources. That is *** if you do not have contact to your logostics.

Melchor T
reply icon Replying to comment of lazadaph

Unacceptable reason since it is already a week

View more comments (2)