New Reviewer
My son was in a motorcycle accident 19 hours away from us. He suffered from MULTIPLE injuries, including fractured skull, several breaks in his arm, fractured spine, etc. By the time I finally got there, a day and a half after his accident, every time he woke up, he...
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2 comments
#1377309

Still heard nothing back from this scary hospital........this is my shocked face

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ID
#1097080 Review #1097080 is a subjective opinion of poster.
Location
Conroe, Texas
Service
Conroe Regional Medical Center Medical Care
Cons
  • Severely lacking in morals
  • Little to no professionalism
  • Human decency and common courtesy
Reason of review
Quality, care, and standards they "pride" themselves on, are a facade. My son was not only in SEVERE pain from multiple broken bones, head injury, fractured spine, they kept giving him meds he was allergic to!!
Preferred solution
Contact me, and it will be discussed, You cannot put a price on the damage you caused my son, nor distress you have caused us both. Maybe this can save even one person from your harm.
New Reviewer

DIRECTV - Overcooked with Direct TV

Update by user Nov 11, 2015

This was the nicest CSR I spoke with, who gave me a wrong number, but at least appeared to be helpful! After being transferred 3 more times to the correct department, I was again advised that they "do not see in the notes" where I was offered the 3 months of free premium packaging, but they would offer me 2 months of showtime.........They advise at the beginning of every call that the calls are recorded...why do they NOT just go back through the recorded calls to see what I was told then instead of lying about it?

Original review posted by user Nov 10, 2015
I have been with Direct TV since I was 18 years old (I'm 43 now)....In Aug 2015 I had severe medical issues. In Sept 2015 I knew I must cut back on my bills to allow for the influx of bills, meds, etc. I contacted Direct TV and advised them I needed to suspend my services for a few months. The Customer service rep stated I needed to pay my bill in full in order to have it suspended. I was finally able to pay the bill, and again requested for it to be shut off temporarily (until the 1st of the year). I was advised it would be shut off on Sept 18th. In November, I received a box in the mail to send back the equipment, so I contacted them. They advised that in order to get a "Suspension", instead of a "Cancellation", they would need to turn the services back on, and were willing to "credit" me appx $76.00 in efforts to do that, and that they would provide me with 3 months of the Premium services (HBO, Cinemax, Showtime, and Starz). I asked if I could receive these when I had my services turned back on in Jan 2016. They stated I could absolutely do that. Today (5 days after I spoke with them) I received a bill for $176.....My husband told me to just pay it, and keep the satellite on, but to get the premium channels. When I called to receive these, there is NO record of "Chris" advising I would be getting them for free for 3 months. After 2 1/2 hours on the phone with Direct TV, there is still no record, and the most that they will offer is 2 months of Showtime. I'm done with Direct TV. I have been having problems with them for the last 3 months now, with no solution in sight. I should have had my services suspended in August like I requested, they should have stood behind their "customer service standards" that they have dictated are so superior to all other companies, and they should have stood behind their "credit" of $76, as well as the 3 free months of premium channels. I'm not sure what's going on with Direct TV recently, but after being with them for so many years, I am cutting ties!!
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ID
#732371 Review #732371 is a subjective opinion of poster.
Location
Eagar, Arizona
Service
Directv Tv Service
Pros
  • Reliability
  • Availability
  • Good reception
Cons
  • Being on hold for over a half hour at a time
  • Customer service issues such as being hung up on
  • Tactics
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution