April A Osm
Profile Info
Verified Reviewer
New Reviewer
This reviewer has provided their contact information.
Company representatives can access it by applying for one of the business plans.
Learn more โบ
April A Osm
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSears - Part for vacuum
To whom this may concern, I, awhile ago, ordered a much needed carpet attachment for my vacuum. I had told the man that I had a apartment inspection and it was urgent. I was told it would arrive July 13. I never got a confirmation anything. The only way I knew the part was coming was through my bank records. The part never showed up. When on the 14th I called and a woman told me it had been back ordered and that someone was going to call me. On the 20th I called back after no calls or emails, yet they have my address and phone number and email, and the woman told me it was discontinued. I though I had a pretty new vacuum? It cost me 300!!!! Omg. And trying to be polite but the language barrier made it easier for me to be blown off. This is outrageous. I've never had such a problem with you before. Now I have a 300 vacuum and every attachment known to man BUT the MAIN one that does the CARPET. Ugggggggggg.
Pros:
- Was able to lease my products
Cons:
- Rude employees
- Terrible customer service cant understand what they are saying
- I can never get help or anything resolved
Preferred solution: Let the company propose a solution
User's recommendation: Don't!
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.