New Reviewer

Square - Don't Bother - Find a POS with Your Local Bank

I didn't think customer service could be worse than the cable company but that's exactly what Square has managed to do. We are a new, small, online business that is about to begin taking our product to shows. We have been trying to get the Square account up for a week. After two phone calls and numerous e-mails they have terminated our account and are holding the money for 90 days because they believe we are fraudulent. We don't advertise yet and because we can't provide them with an advertisement they believe we are not legitimate. We have a website and gave that to them but it's not good enough. Luckily for us our first transaction on Square was someone who buys our product wholesale and sells is at large tradeshows. We can refund her transaction and rerun it on the one we set up through the bank that holds our business account. Glad to know now before we racked up a bunch of sales this weekend and not see the money for three months.
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ID
#728109 Review #728109 is a subjective opinion of poster.
Location
Grand Rapids, Michigan
Product
Square Account
Reason of review
Poor customer service
Loss
$650
Preferred solution
Full refund