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Colorado Department of Motor Vehicles - Golden DMV

November 2, 2015 To Whom It May Concern: Today, I went to the Golden Driver License Office (DLO) to switch my license from out-of-state to Colorado. I was warned about going to this particular DLO but traveling with a one year-old deemed that I go to that one. While there, I saw Golden DLO employees repeatedly belittle customers. For example, one DLO employee announced to 45+ customers, "Because you guys are too sleepy or too stupid to follow directions, we can't help you. We have had to send quite a few of you home,because you didn't have two proofs of residency." I was in a corner rocking my one year-old in her stroller while she was chewing on my phone. The DLO employee,Norm, said, "I need you to go sit down. You’re not allowed to have cell phones in that area." I was at least 12 feet or more from the testing counter and 25+ feet from employee counters. I said, "The sign says no cell phones at the testing counter or at the employee counters, not here." Norm again told me to sit down. What DLO employee has any authority to tell someone to sit down? I was in the corner for 20 mins while Norm administered a driving test, and none of his fellow employees felt I was in violation of the signs’ instructions. The DLO had something I needed so bit my lip and moved, but didn't sit. I continued to stand and rock my daughter in her stroller. As soon as I provide all documents needed to switch my license over to Colorado, I promptly asked to speak to a manager about the issue with Norm. The supervisor, Nic, was very defensive when I voiced my compliant and really didn't resolve anything. I decided that was a lost cause. Later, while I was waiting for my picture to be taken, my daughter let out a shriek. DLO employee, Sunnie, said loudly, "Can someone please shut that kid up?!" I lost it! I couldn't believe that an employee of the state would say such a thing. I asked her if she had kids – no answer. I asked her if she was a spinster and had a house full of cats – no answer. I did get the whole room to laugh, but that wasn't my intention. I wanted to know what gave her the right to be so rude. What state agency can get away with such horrible customer service? Again, I walked myself over to the supervisor’s office and talked to Nic. This time he tried to tell me people had complained about my child for being disruptive and it was totally ok what Sunnie did. I told him that wasn't true and he knew it. I told him he was using that an excuse to keep his employees out of trouble or a reason to not do his job as a supervisor. Right after that he threatened to call the police expecting to scare me away. It didn't work. I called my wife and had her leave her job to come get the baby and I told her I was going to jail today. I asked him why he hides behind the law and to man up to do what was right. Nic then said, "The police side with us all the time." I stood my ground and waited for my picture to be taken. The police officer showed up during the picture-taking process. All the while the other DLO employees were apologizing to me for Sunnie’s actions. The police officer was very professional, and filed a report with statements from other DLO customers verifying everything I wrote here. I will be following up with a complaint to the regional manager,Pamula Hardwhick at 303-935-****. Sincerely, Michael Wright
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1 comment

Also, contact your local state rep and complain about that local office and staff. He will forward it as a legislative complaint to the head office, etc.

#727773 Review #727773 is a subjective opinion of poster.
Golden, Colorado
  • Check in kiosk
  • Utter unprofessionalism
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution