New Reviewer

Epson - Lines on copies and scans

I called support about a problem that I was having, with every document that goes through the feeder the printer puts vertical lines straight down the documents. I have tried cleaning the rollers as suggestions by the manual to no success. Tech support was absolutely useless, they told me to contact a service center two hours away or purchase another printer through their loyalty program. This printer is only about a year old and if this is the best service that I can get out of an Epson printer I would not recommend that anyone purchase one of these printers. I use this printer for legal documents so I can't have lines in the documents.
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ID
#723551 Review #723551 is a subjective opinion of poster.
Location
Stafford, Virginia
Cons
  • Waste money
Reason of review
Poor customer service
Loss
$250
Preferred solution
Let the company propose a solution