Sheng S

Lazada Philippines - Complaint against LEX PH delivery associate

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I am always thankful with Lazada. My record on your database would prove this.

It makes our life easier especially on this pandemic season. I always order on Lazada whether it be for a necessity or for pleasure. However, sometimes i feel hesitant to order thinking of who would deliver my order/s. I am writing to complain one, he is the only one, rude delivery associate from LELEXPRESS.

I do not wish him to lose his job but since many people are jobless now, maybe they deserve more to have the slot of this rude delivery guy.

Please reprimand the assigned delivery staff LUISITO MANAHAN RACEL in Molino Bacoor. I always order from lazada and everytime this RUDE guy delivers, he never sends a text nor call to inform that he is at our doorstep. Given that he delivers in the morning, when i am upstairs with my sleeping toddler kid. He would always shake and almost crash our gate or knock with a coin just to make me hear it so loudly.

When my neighbor witnessed this, he said MATAGAL TALAGA SUMAGOT TO that was the time when i said may cellphone number kasi pwede ka magtext and he said ay nageemail kasi then i replied ang advise sa email anytime.

Please if you cannot assign another staff to deliver here PLEASE TELL HIM NOT TO BE RUDE!

Your favorable action or reply would be highly appreciated.

Thank you very much. Stay safe and healthy.

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4 comments
Breland Qsg

Good day, in here to report one of your rider Bernie zabala Pasion early this morning he knocks in our door about 8:30 in the morning at that time I was woke up already so I ask him how much is the parcel that I need to pay he said 257 pesos so I check my money on the table it just 261 pesos so I ask my car key to may friend at the 4th floor to just drop it so I can go to my car just to get another 20 or 30 pesos just to give him a tip because i usually doing that, but this rude rider shouted me he’s saying that ‘it’s only 257 pesos u don’t have??? That word triggered my anger so I told him he his a rude mam then he’s provoking me to fight him.

But I think if I fight with him I have more to lost than him so I rather band him to enter here in our place at the sbma Subic bay Freeport and decided to report it to you hopping you gonna do something in this kind of incident. Why are you hirring this kind of person doest have a good manner in your good company?

Sharika Hjv

PLEASE!! PLEASE!!

don't use this LEX courier anymore! I ordered an item worth 24k since this is not my 1st time ordering this type of item with this amount, when I try to track my item it says that it cannot be delivered the reason is not enough cash wtf?! no call no text then the next thing I know it was already shipped back to seller! like wtf!!!

racist courier! as if I don't have money to pay for that item! They can check my purchased history if they want! called the agent and assured me that this will be delivered!

please LAZADA do something with this kind of service you have especially for the courier you hired! please please I'm begging you to do something with this!

Guest

Driver just called once today 9am and directly cancrlldd the order or delivery attemo failed the ite.. We transferred the location tmdur to unavailability from mandaue to consilacion and the druver in mandaue thrned over to lacion.. Now consolacion just called oncr and failed the utem 311445****05298 Order num 0

lazadaph

Hi Sheng, we understand your disappointments and we apologize for the delivery issue that you encountered from one of our couriers. For us to settle this matter the soonest, may we know the order number that is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

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