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Halloween City - Rude salesperson

I recently purchased a packaged Morphsuit from your 2495 S Havana St, Aurora, CO 80014 store. The costume was ripped and because of their “no try-on” policy I was not able to see the damage or try it on. I immediately returned to the store to request to return or exchange. Upon, my request, I was rudely informed that a return or exchange was not possible and due to their policy. I was shocked to observe the staffs' disregard to my complaint and their lack of advice or help, the salesperson was rude and outright hurtful. I NOT recommend purchasing a costume from Halloween City, other store offer exchanges or returns and frankly cheaper or at least competitively priced.
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#722295 Review #722295 is a subjective opinion of poster.
Aurora, Colorado
  • Policy and rude staff
Reason of review
Damaged or defective
Preferred solution
Full refund