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E S Kluft and Company - AIRELOOM BED & E.S. KLUFT CO.

I'm not easily peeved but this simple email exchange did it for me. Honestly all I needed was a bit of information or if not available the courtesy of an explanation as opposed to an excuse. Email exchange below... Hello, We have an Aireloom sleeper sofa, from the Upholstery Division purchased many years ago. We're considering re-upholstering it and are wondering if you can tell us anything about the construction, where it was made and materials it is constructed from. This would greatly help in the decision making process. Thank you!Janis Olson On Oct 12, 2015, at 3:25 PM, QandA wrote: Hello, There have been 4 prior owners of Aireloom and we have not manufactured any sleeper sofas in the last 10 1/2 years. Best regards,Aireloom customer service team Hello, Still in the dark about your company and my sofa I decided to do a bit of research on my own. Here’s what I found: Aireloom, originally owned by King Karpen was sold to Chittenden & Eastman in 1994 (two years after the death of Mr. Karpen)., E.S. Kluft purchased the company in 2003. Just this spring the E.S. Kluft Co. was acquired by Flex Group. The history of the company is quite interesting and almost tempted me to find a local dealer to try one of your beds. Who wouldn’t be tempted to try a handmade bed said to be the "benchmark in quality." Why I have decided not to try the bed.? One simple answer: your response to my query. I’m sure you must be terribly busy but I found your message lacking and would like to offer a little tip when corresponding or speaking with people. You are representing Aireloom and from the customer’s perspective you are the company. Plus, Every single person you come in to contact with is a potential customer. Of course you had no way of knowing I was shopping for a mattress. Thank you for helping me decide to purchase another Tempur-Pedic. I am sorry you couldn’t help with my question. And I do understand if the information isn’t available to you. But is a poorly crafted one sentence response really your best effort? Thank you,Janis Olson
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ID
#715232 Review #715232 is a subjective opinion of poster.
Location
Lafayette, California
Reason of review
Poor customer service
Preferred solution
Please train your customer service staff.