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Net10 Wireless - Double charged my card
On 6/17/2020 I tried to refill my service over the phone. It went fine until the end where it said an error occurred. It then hung up. I assumed I wasn't charged. Well when the exact day for me to refill my service came,6/22/2020, I ordered a refill online. I just now...
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1 comment
#1894975

Hi David B. This is Mia from NET10 Wireless.

We understand where you are coming from. This is definitely not the experience we want you to have. We'd like to speak with you again regarding your concern so we can fully escalate this and straighten things out. Kindly chat with us at http://bit.ly/2lHoBuo.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

We look forward to speaking and working with you towards earning back your trust. Have a nice day

ID
#2056161 Review #2056161 is a subjective opinion of poster.
Service
Net10 Wireless Phone Plan
Pros
  • Price
Cons
  • Customer service hard to understand
Loss
$23
Preferred solution
Full refund