New Reviewer

Lifekind Mattresses

This company still has not made good on the $265 they owe me. However, they are losing money regularly but all the complaints that have been posted. Its a case of cutting off their noses to spite their faces. There are reputable bed stores out there that will stand by their policies. Lifekind did not with us. We had to get a lawyer to do what they said that they would do. When people hear that, it worries new customers and they will go elsewhere. Lifekind should realize that their dealings with people are their bread and butter and it will get out if they do not do right by their customers
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ID
#728754 Review #728754 is a subjective opinion of poster.
Location
Fort Collins, Colorado
Cons
  • Lies
Reason of review
Poor customer service
Loss
$265
Preferred solution
Full refund
New Reviewer

Lifekind - Lousy Customer Service, lies, Promises not kept

This is the WORST company with the WORST customer service I've ever had the bad fortune to deal with. We bought a very expensive bed that was uncomfortable and defective. Because of my sensitivities to non organic products, we didn't know there was another option. We contacted Lifekind and they agreed to work with us on an exchange. Every time I spoke with them in trying to get the exchange arranged, the price would change and go ridiculously high. When we tried to ask why the price kept changing and asked to speak to the owner, we were cut off and ignored. When I called after about 6 times, I was told that they had all been told not to speak to me. So they wanted to keep my money and leave us with a defective bed. A lawyer got them to refund the money as according to him they were breaking the law and our credit card company was going to as well. It has left a very bad taste in our mouths and we hope no one else has to go through anything like this. We tried to contact the owner as well and never got a call back. The people were rude and unprofessional. There are many other reputable organic bed companies out there who care about their customers and will do right by them.
View full review
ID
#710827 Review #710827 is a subjective opinion of poster.
Location
Fort Collins, Colorado
Cons
  • Lies
Reason of review
Poor customer service
Loss
$265
Preferred solution
Full refund