Arath Dku
map-marker Greenville, South Carolina

ATG Stores - Unshipped Order

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Ordered two 203129-Mirror-B combination mirror and medicine cabinets. Drop shipper shipped mirror but no cabinets. Materials of construction was supposed to be wood but received plastic. ATG order 414**** has not been completed due to non-shipment by supplier of cabinets. Contacted ATG two weeks prior to need date. Was told by ATG contact (Connie) that the shipper confirms that the cabinets have not been shipped and they would get back with ATG. ATG has been silent as to what ATG is going to do about the missing items other than verify that shipper didn't ship the cabinets. Contractor has to have cabinets to complete build out on 10/5/2015. Suggest that future purchaser consider a local brick and mortar store for purchase of time critical items.
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Loss:
$536
Pros:
  • Potential products applicability
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

1 comment
Walda Suf

We are extremely sorry to hear about your negative experience and are seeking to resolve the issue immediately. We will be in contact with you later today and are hoping to seek a resolution as soon as possible.

Thank you for your patience. -ATGStores.com