comment to review:

Very bad handling of an order

El Dorado Furniture #2058951
Good Morning, we appreciate your review and we want to thank you for your review as we take our customer feedback very seriously. We would like to learn more about your case. Please send us an email with the name and telephone number associated with your account to PRAssociate@eldoradofurniture.com for your inquiry to be forwarded to the appropriate department to be reviewed. Please use the special code, EDFPCTR, on the subject line of your email. Thank you in advance and we hope you give us another chance in the future.
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comment to review:

Missing manual

El Dorado Furniture #2055278
Good Morning and thank you for reaching out to us! Our goal at El Dorado Furniture is to make sure our customers always have a five-star experience. We’d like to assist you with your case. Please send us an email to: PRAssociate@eldoradofurniture.com with the name and telephone number associated with your account and we will forward your inquiry to the appropriate department. Thank you in advance and we look forward to working with you!
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comment to review:

Failure to repair

El Dorado Furniture #2050513
Good Morning and thank you for your feedback. El Dorado Furniture always tries to WOW every customer, every time. We would like to learn more about your case so that we may forward your inquiry to Montage Services as they deal with these claims. Please send us an email with the name and telephone number associated with your account to: PRAssociate@eldoradofurniture.com. Please use the special code, EDFPCKW, on the subject line of your email. Thank you in advance and we look forward to hearing from you.
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comment to review:

El Dorado Mattress Policy

El Dorado Furniture #2048960
Good Afternoon and thank you for your feedback. El Dorado Furniture always tries to WOW every customer, every time. However, it looks like we may have missed the mark in your experience. We would like to learn more about your case. Please send us an email with the name and telephone number associated with your account to: PRAssociate@eldoradofurniture.com and your inquiry will be forwarded to the appropriate department to be reviewed. Please use the special code, EDFPCMF, on the subject line of your email. Thank you in advance and we look forward to hearing from you.
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comment to review:

Stay away from this scammers

El Dorado Furniture #2007172
Hello and thank you for your feedback. El Dorado Furniture always tries to WOW every customer, every time. However, it looks like we may have missed the mark in your experience. We are sorry to hear that you were not satisfied with the resolution provided to you. We will be forwarding your inquiry to the appropriate department to be reviewed as we know there is always room for improvement. Thank you once again in advance and we hope you give us another chance in the future.
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comment to review:

Glass Cocktail Table (metal post/leg hole stripped)

El Dorado Furniture #2003670
Hello Dorothy, thank you for your feedback. El Dorado Furniture always tries to WOW every customer, every time. We were able to locate your account and we are happy in knowing that we were able to find a solution to your matter. Please do not hesitate to contact us in the future should you have any further questions. Thank you in advance!
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comment to review:

Product needs repair

El Dorado Furniture #2003056
Hi Ronald, thank you for you feedback. We're sorry to hear about your experience with your chair. We can assure you that we strive to provide quality service and we always want our customers to be proud of their purchase. We would like to learn more about your case. Please send us an e-mail to PRAssociate@eldoradofurniture.com with the name and telephone number associated with your account. Please use the special code, EDFPC0410, on the subject line of your email. Thank you in advance and we look forward to hearing from you.
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comment to review:

Misleading Sales lady.

El Dorado Furniture #1993404
Hello Aura, and thank you for your feedback. El Dorado Furniture always tries to WOW every customer, every time as it's always our goal to provide a 5-Star Service. We were able to locate your account and we are happy in knowing that we were able to find a solution for your case. Please do not hesitate to reach out to us in the meantime should you have any further questions during this time. Thank you in advance and we look forward to working with you.
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comment to review:

Misleading the customers with false promises.

El Dorado Furniture #1993402
Hello Aura, and thank you for your feedback. El Dorado Furniture always tries to WOW every customer, every time as it's always our goal to provide a 5-Star Service. We were able to locate your account and we are happy in knowing that we were able to find a solution for your case. Please do not hesitate to reach out to us in the meantime should you have any further questions during this time. Thank you in advance and we look forward to working with you.
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comment to review:

Costumer services

El Dorado Furniture #1990439
Hello and thank you for your feedback. El Dorado Furniture always tries to WOW every customer, every time. However, it looks like we may have missed the mark in your experience as we always strive to provide a 5-Star Service. We were able to locate your account and we are aware that a representative contacted you on March 6th in regards to the status of your matter. Please do not hesitate to contact us should you have any further questions at this time. Thank you in advance and we look forward to working with you.
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comment to review:

Costumer service and installation

El Dorado Furniture #1990438
Hello and thank you for your feedback. El Dorado Furniture always tries to WOW every customer, every time. However, it looks like we may have missed the mark in your experience as we always strive to provide a 5-Star Service. We were able to locate your account and we are aware that a representative contacted you on March 6th in regards to the status of your matter. Please do not hesitate to contact us should you have any further questions at this time. Thank you in advance and we look forward to working with you.
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comment to review:

Poor customer service

El Dorado Furniture #1984093
Good Morning and thank you for your feedback. El Dorado Furniture always tries to WOW every customer, every time. However, it looks like we may have missed the mark in your experience. We would like to learn more about your case. Please send us an email with the name and telephone number associated with your account to: PRAssociate@eldoradofurniture.com and a representative will be in contact with you within 24 business hours upon receipt of your email. Please use the special code, EDFPC0212, on the subject line of your email. Thank you in advance and we look forward to hearing from you.
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comment to review:

They charged me $1000 interest fees!!!

El Dorado Furniture #1953875
Good Morning and thank you for providing your review as we always take our customer feedback very seriously. We apologize to hear about your experience. We would like to learn more about your case. Please send us an email with your contact name, information and further details to PRAssociate@eldoradofurniture.com and your inquiry will be forwarded to the appropriate department for review. Please use the special code, EDFPC1122, on the subject line of your email. Thank you in advance and we look forward to speaking with you.
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1 reply
David C Twz
#1953948
It was sent already, I am looking forward for a resolution
comment to review:

Heartbreaking sectional experience and service

El Dorado Furniture #1953466
Good Afternoon, Scott and thank you for providing your review as our customer feedback is very important to us. We can assure you that it is always our goal to provide a 5-Star Service and we always want our customers to be proud of their purchase. We were able to locate your account and we see that your case is currently under review. Once we have an update in regards to your matter, a representative will be in contact with you.Thank you in advance.
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Aura V Web
#1991567
SAD RESOLUTION
comment to review:

Terrible after sale service.

El Dorado Furniture #1950034
Hello and thank you for providing your review as we always appreciate our customer feedback. El Dorado Furniture always strives to provide a 5-Star Service, however, it looks like we may have missed the mark in your experience. We would like to learn more about your case. Please send us an email with your contact name, information and further details to PRassociate@eldoradofurniture.com and a representative will be in contact with you within 24 corporate business hours upon receipt of your email. Please use the special code, EDFPC1114, on the subject line of your email. Thank you in advance and we look forward to speaking with you.
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comment to review:

Never again

El Dorado Furniture #1942204
Good Morning and thank you for your feedback. El Dorado Furniture always tries to WOW every customer, every time. However, it looks like we may have missed the mark in your experience. We would like to learn more about your case. Please send us an email with your contact name, information and further details to PRassociate@eldoradofurniture.com and a representative will be in contact with you within 24 corporate business hours upon receipt of your email. Please use the special code, EDFPC1019, on the subject line of your email. Thank you in advance and we look forward to speaking with you.
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comment to review:

Cheating with protection

El Dorado Furniture #1887306
Buenas Tardes y gracias por su mensaje. Queremos disculparnos sinceramente por su experiencia con nosotros. Sin embargo, nos gustaría obtener más información sobre su situación y lo que sucedió exactamente. Por favor envíenos un correo electrónico a PRassociate@eldoradofurniture.com, utilizando el codigo especial, EDFPCYH, en la línea de asunto y un representante estará en contacto con usted en 24 horas laborales. Muchas gracias y esperamos hablar con usted.
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comment to review:

Reclamo por daños de un mueble

El Dorado Furniture #1887302
Buenas Tardes y gracias por su mensaje. Queremos disculparnos sinceramente por su experiencia con nosotros. Sin embargo, nos gustaría obtener más información sobre su situación y lo que sucedió exactamente. Por favor envíenos un correo electrónico a PRassociate@eldoradofurniture.com, utilizando el codigo especial, EDFPCYH, en la línea de asunto y un representante estará en contacto con usted en 24 horas laborales. Muchas gracias y esperamos hablar con usted.
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comment to review:

Delivery of the wrong item

El Dorado Furniture #1885575
Greetings and thank you for your feedback. El Dorado Furniture always strives to provide a 5-Star Service to all of its customers. However, it looks like we may have missed the mark in your experience. We would like to learn more about your case. Please send us an email with your contact name, information and further details to PRassociate@eldoradofurniture.com and a representative will be in contact with you within 24 corporate business hours upon receipt of your email. Please use the special code, EDFPC0628, on the subject line of your email. Thank you in advance and we look forward to speaking with you.
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comment to review:

They didn't take care of our couches

El Dorado Furniture #1883319
Greetings Joel, and thank you for providing your review. We take all customer inquiries very seriously, as it's always our goal to provide a 5-Star Service to all of our customers. We were able to locate your account with the information provided and your case is being re-reviewed. You will be receiving an update soon in regards to your matter. We thank you in advance.
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comment to review:

Worst Customer Service

El Dorado Furniture #1876437
Greetings and thank you for your feedback. El Dorado Furniture always tries to WOW every customer, every time. However, it looks like we may have missed the mark in your experience. We would like to look into your case. Please send us an email with your contact name and number associated with your account, to PRassociate@eldoradofurniture.com and a representative will be in contact with you within 24 business hours upon receipt of your email. Please use EDFPC0610, on the subject line of your email. Thank you in advance and we look forward to speaking with you.
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1 reply
Jill E Gnu
#1876596
Looking forward to resolving this issue with El Dorado.Jill Evans 941-345-****
comment to review:

Mentirosos y tramposos

El Dorado Furniture #1841122
Buenos días, queremos disculparnos sinceramente por su experiencia con nosotros. Sin embargo, nos gustaría obtener más información sobre su situación y lo que sucedió exactamente. Por favor envíenos un correo electrónico a customercare@eldoradofurniture.com usando EDF0318PC como línea de asunto y un representante estará en contacto con usted. Gracia y esperemos hablar con usted pronto.
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comment to review:

El Dorado Furniture - Sales Representative Review

El Dorado Furniture #1838319
Greetings, we're so thankful for you! We're happy to hear that your Sales Associate, Deborah, was able to provide you with a five-star service. Thanks so much for your review and for allowing us to be part of your home!
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comment to review:

El Dorado sells defective furniture.

El Dorado Furniture #1838318
Greetings and thank you for providing your review about your experience with us as we always strive to provide a 5-Star Service. We would like to learn more about your case. Please send us an e-mail at customercare@eldoradofurniture.com using EDF0312PC2 on the subject line, and a representative will contact with you within 24 business hours upon receipt of your email. Thank you in advance and we look forward to speaking with you.
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comment to review:

EL Dorado "Transformer" sofa system SCAM

El Dorado Furniture #1838310
Hello and thank you for reaching out to us in regards to your experience with us as we always strive to provide a 5-Star Service. We would like to learn more about your case. Please send us an e-mail at customercare@eldoradofurniture.com using EDF0312PC1 on the subject line, and a representative will contact with you within 24 business hours upon receipt of your email. Thank you in advance and we look forward to speaking with you.
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comment to review:

Check out furniture fully when delivered for defects

El Dorado Furniture #1837737
Greetings and thank you for your feedback. El Dorado Furniture always tries to WOW every customer, every time. However, it looks like we may have missed the mark in your experience. We would like to learn more about your case. Please send us an email with your contact name, information and further details to customercare@eldoradofurniture.com and a representative will be in contact with you within 24 business hours upon receipt of your email. Please use EDF0311PC on the subject line of your email. Thank you in advance and we look forward to speaking with you.
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comment to review:

Red help to fix a leather couch

El Dorado Furniture #1825204
Greetings and thank you for your feedback. We would like to learn more about your case. Please send us an email with further details to customercare@eldoradofurniture.com and a representative will be in contact with you within 24 corporate business hours upon receipt of your email. Please use the special code, EDF0212PC, on the subject line of your email. Thank you in advance and we look forward to speaking with you.
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comment to review:

Dont Buy.

El Dorado Furniture #1819738
Greetings and thank you for providing your feedback. We would like to learn more about your case.Please send us an email with further details to customercare@eldoradofurniture.com and a representative will be in contact with you within 24 corporate business hours upon receipt of your email. Please use the special code, EDF0202PC, on the subject line of your email. Thank you in advance and we look forward to speaking with you.
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comment to review:

Product malfunction

El Dorado Furniture #1815710
Greetings and thank you for your feedback as we always strive to provide a 5-Star Service. We would like to learn more about your case. Please send us an email with further details to customercare@eldoradofurniture.com and a representative will be in contact with you within 24 corporate business hours upon receipt of your email. Please use the special code, EDF0122PC, on the subject line of your email. Thank you in advance and we look forward to speaking with you.
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comment to review:

My furniture come with problems

El Dorado Furniture #1805478
Buenos Dias y gracias por su mensaje.Los sentimos mucho por su experiencia. Quisieramos conocer mas sobre su caso. Por favor, envianos un correo electronico a: customercare@eldoradofurniture.com con su nombre de cuenta, su numero, y un representante lo contactara en 24 horas laborales.Por favor, utilice el código especial, EDF0103PC, en el titulo de su correo electrónico.Gracias de antemano, y esperamos comunicarnos con usted pronto.
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comment to review:

No recomiendo

El Dorado Furniture #1798199
Buenos Tardes y gracias por su mensaje. Quisieramos conocer mas sobre su caso. Por favor, envianos un correo electronico a: customercare@eldoradofurniture.com con su nombre de cuenta, su numero, y un representante lo contactara en 24 horas laborales.Por favor, utilice el código especial, EDF1227PC, en el titulo de su correo electrónico.Gracias de antemano, y esperamos comunicarnos con usted pronto.
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comment to review:

Don't buy inferior products

El Dorado Furniture #1794852
Greetings and thank you for providing your feedback as we take all of our customer reviews very seriously. We would like to learn more about your case. Please send us an email to customercare@eldoradofurniture.com and a representative will be in contact with you within 24 business hours to further discuss your matter. Please use the special code, EDF1216PC, on the subject line of your email. Thank you in advance and we look forward to speaking with you.
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comment to review:

Defective furnitured damage on delivery fraud

El Dorado Furniture #1784835
Good Morning and thank you for providing your feedback to us as we take all of our customer cases very seriously, as we always strive to WOW our customers. We would like to learn more about your case. Please send us a direct, private message or an email to: customercare@eldoradofurniture.com with your contact information and a representative will be in contact with you within 24 corporate business hours upon receipt of your email or please send. Thank you in advance and we look forward to speaking with you.
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comment to review:

Steve and Gina Nau

El Dorado Furniture #1779755
Greetings and thank you for your wonderful review in regards to your shopping experience at our Fort Myers Showroom. We are happy in knowing that Alexis provided you with 5-Star Service which is always our goal. Thank you in advance and we hope to see you shopping with us again in the future!
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comment to review:

Return Experience

El Dorado Furniture #1774577
Greetings and thank you so much for providing your review on your recent experience to us as we always take our customer inquiries very seriously. Your inquiry has been forwarded to the appropriate department for review as we always know there is room for improvement as it is our everyday goal to provide a 5-Star Service to our customers. According to our company policy at this time, and as we have previously offered, we are still able to offer a service appointment for the merchandise. Should you all wish to proceed with this, please do not hesitate to contact us so that we can get this scheduled with our technician. Thank you in advance and we look forward to working with you.
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comment to review:

Money back

El Dorado Furniture #1773247
Buenos Dias, Alvaro. Gracias por dejarnos saber su comentario. Nosotros estamos contentos el haber podido solucionar su caso. Por favor, no dude en contactarnos si llegara a tener alguna otra duda o pregunta. Muchas gracias y que tenga un feliz día.
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comment to review:

Great Customer Service

El Dorado Furniture #1762210
Greetings, Bill. Thank you for your review. We are happy to hear that we were able to create a solution for your case and that you were provided with 5-Star Service, which is always our number 1 priority. Thank you once again in advance and we hope to see you shopping with us again in the future!
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comment to review:

El sofa bello que exibian en la television de piel color gris que en el medio se lesacaba una consola con una mesita luz azul y para poner el usb no era piel y se peleo al año lo terminamos de paga

El Dorado Furniture #1762208
Buenas Tardes y Gracias por su mensaje. Quisieramos conocer mas sobre su caso. Por favor, envianos un mensaje en privado, con mas detalles, su nombre de cuenta y su numero, y un representante lo contactara en 24 horas laborales. Gracias de antemano, y que tengas un buen resto del dia.
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comment to review:

Tempura pedic

El Dorado Furniture #1762207
Buenas Tardes y Gracias por su mensaje. Quisieramos conocer mas sobre su caso. Por favor, envianos un mensaje en privado, con mas detalles, su nombre de cuenta, su numero, y un representante lo contactara en 24 horas laborales. Gracias de antemano.
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comment to review:

Billing

El Dorado Furniture #1748350
Greetings, and thank you once again for contacting us. We were able to locate your account with the information provided. A representative will be in contact with you shortly. Thank you in advance and we look forward to speaking with you.
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comment to review:

Peeling sectional right after extended warranty expired.

El Dorado Furniture #1748345
Good Morning and thank you for providing your feedback to us as we take all customer reviews very seriously. Our goal is always to provide a 5-Star Service to all of our customers. We would like to learn more about your case. Please send us a direct, private message with your contact information associated with your account and a representative will be in contact with you within 24 corporate business hours upon receipt of your email. Thank you in advance and we look forward to speaking with you.
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comment to review:

Very bad quality

El Dorado Furniture #1748344
Greetings and thank you for providing your customer review in regards to your experience with us. We would like to learn more about your case. Please send us a direct, private message with your contact information associated with your account and a representative will be in contact with you within 24 corporate business hours upon receipt of your email. Thank you in advance and we look forward to speaking with you.
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comment to review:

Very disappointed

El Dorado Furniture #1748341
Greetings and thank you for your feedback. Our goal is always to provide a 5-Star Service and we always take into consideration our customer reviews as we know there is always room for improvement. We would like to learn more about your case. Please send us a direct, private message with your contact information associated with your account and a representative will be in contact with you within 24 corporate business hours upon receipt of your email. Thank you in advance and we look forward to speaking with you.
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comment to review:

Beds Bad Quality and super expensive

El Dorado Furniture #1748339
Good Morning and thank you for your feedback. We take all of our customer inquiries very seriously and we would like to learn more about your case. Please send us a direct, private message with your contact information associated with your account and a representative will be in contact with you within 24 corporate business hours upon receipt of your email. Thank you in advance and we look forward to speaking with you.
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comment to review:

Billing

El Dorado Furniture #1748337
Greetings and thank you for your inquiry. We would like to look into your case. Please send us a direct, private message with your contact information and a representative will be in contact with you within 24 corporate business hours upon receipt of your email. Thank you in advance and we look forward to speaking with you.
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comment to review:

Leather Couch Flaking & Peeling

El Dorado Furniture #1717891
Good Morning, Nadia. Thank you for your feedback. We would like to learn more about your case. Please send us a direct, private message with your contact information and a representative will be in contact with you within 24 corporate business hours upon receipt of your email. Thank you in advance and we look forward to speaking with you.
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1 reply
Anonymous
#1718426
How do you send a direct message to El Dorado so we can speak.
comment to review:

Ed204****

El Dorado Furniture #1709114
Buenas Tardes, y gracias por su mensaje. Quisieramos conocer mas sobre su caso. Por favor, envianos un mensaje en privado, con mas detalles, su nombre de cuenta, su numero, y un representante lo contactara en 24 horas laborales. Gracias de antemano, y que tengas un buen resto del dia.
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comment to review:

Poorly made products with no accountability

El Dorado Furniture #1703151
Greetings and thank you for your feedback. We would like to learn more about your case. Please send us a direct, private message with your contact information and a representative will be in contact with you within 24 corporate business hours upon receipt of your email. Thank you in advance and we look forward to speaking with you.
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comment to review:

HORRIBLE

El Dorado Furniture #1696598
Greetings and thank you for your feedback. We would like to learn more about your case as we take all of our customer matters very seriously. Please send us a direct, private message with your contact information and a representative will be in contact with you within 24 corporate business hours upon receipt of your email. Thank you in advance and we look forward to speaking with you.
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comment to review:

Worst experience ever!

El Dorado Furniture #1693946
Greetings and thank you for providing your feedback to us as we take all of our customer cases very seriously, and we always strive to WOW our customers. We would like to learn more about your case. Please send us a direct, private message with your contact information and a representative will be in contact with you within 24 corporate business hours upon receipt of your email. Thank you in advance and we look forward to speaking with you.
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