Shayan Qyy
map-marker New Orleans, Louisiana

Monitronics - Unbelievable customer service

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Not only was I robbed under this company, but I also had my heat sensor installed right above my stove. The fire department has come out over 15 times.

My contract was over in 2010, but they stated it was not over until 2017. The hold times are outrageous and you cannot contact them via email. It is disgusting. I have never seen a company with poorer customer service and slow response times.

It is unlawful, unsafe and unrecommended.

If you have nothing else to do but argue and be on hold and get transferred every time you call, then go ahead and get them. You get what you pay for.

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Loss:
$5800
Cons:
  • Hidden cost
  • Customer care
  • Being lied to
Reason of review:
Poor customer service

Preferred solution: Full refund

2 comments
Monitronics C

Hello,

We're very sorry to hear about your recent experience and we would like to investigate this further to address this matter. Please email us at monisocial@monitronics.com so that we may begin our investigation. We look forward to speaking with you and addressing this matter.

Sincerely,

Monitronics Executive Response Department

Shayan Qyy
reply icon Replying to comment of Monitronics C

I have already done so. I now how an appointment but waiting over 3 days is ridiculous. I would like an email response.

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