This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

DXL - Customer service review

Me and my boyfriend walked into the store at around 3:50, July 11, 2020. The lady did ask if he needed help and helped find the item he was looking for. Although after that, she stood by the register and watched him as he continued to shop. There’s no way anyone feels comfortable shopping with workers staring at them. Mind you, she was organizing clothes in the other department when we came in. This was a very uncomfortable experience. After my boyfriend was done looking around at the other clothes, she looked over and said, “are you all set?” Before he could even express that he was done.
View full review
ID
#2049456 Review #2049456 is a subjective opinion of poster.
Service
Dxl Customer Care
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

New Balance - Customer service complaint

Me and my boyfriend walked into your Birch Run Outlet location and I’ve never witnessed such horrible customer service. When you see a customer walk in and exit the store, it doesn’t hurt to say “hello” and “have a nice day”. I am VERY,VERY upset with the way the employees treated me and my boyfriend today while shopping! When a customer comes to spend their money at your store, supporting YOUR business, this IS NOT acceptable behavior. We walked in the store at around 3:50 PM on July 11,2020 and there were two male employees by the door talking and didn’t open their mouth to speak and ask if we needed help. ALSO, didn’t speak when we exited the store. I hope this situation will be handled accordingly to avoid losing more customers. Thank you
View full review
ID
#2049401 Review #2049401 is a subjective opinion of poster.
Service
New Balance Customer Care