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Kasandra P Eya
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Minneapolis, Minnesota, United States
Kasandra P Eya

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Verified Reviewer
| map-marker Minneapolis, Minnesota

Walmart - Negative Experiences with Delivery Service

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Walmart is my all-time favorite place to shop, and I honestly don't know if that will ever change because they treat their customers right and their prices are on point. I love Walmart.

However, during the last year, I have ordered from them literally twice a week every single week online from walmart.com and had my stuff either shipped or delivered, and there is always something wrong with my order. There's a problem with two out of five deliveries on average I would say. I've had issues like wrong brands, wrong items altogether, replacing items with generics (without asking), late deliveries, no delivery altogether one time, expired milk, missing items (frequently), and damaged or opened items (popular). It has been a complete nightmare to say the least, and when I call Walmart's Customer Service phone number to speak to a customer service rep, I get absolutely nowhere every single time.

They tell you that they will refund you and that it's not a problem and that it will be issued back to the original method of payment. They do not listen to a word you have to say, and they talk loud and talk over you. Then, they say you won't get your money that you just spent less than an hour ago for seven to ten business days. When they first told me that, I thought for sure I was hearing them wrong or my hearing was off because that just sounded super crazy.

I needed that food that I just bought an hour ago to feed my family. I couldn't wait that long. I thought that was the most absurd, confusing, wild, and completely insane thing that I have ever heard in my entire life, and it makes me upset just thinking about it. The important point I'm trying to explain to you is that it isn't as if this has been a one-time or two-time thing.

It has happened a number of times. Yes, it is simple to reach a customer service rep with the Walmart delivery people, and that is a plus, but the policy that is in place there needs to be changed like ASAP in my opinion. Seven to ten days is insane in my eyes. I'm just so sick of losing my hard-earned money to such a large successful corporation.

I'm hoping to be somewhat reimbursed for all of the issues I have experienced with Walmart delivery people. I've lost quite a bit of money. I have been spending a lot of money there for the last year since I moved to where I live. I think that Walmart should find the decency and the integrity and the professionalism to just do the right thing.

My order history is proof. Please.

Pros:
  • Hottest active wear for plus size females
  • Sweet tank selection
  • Amazing hoops selection
Cons:
  • Customer service policy sucks
  • Sometimes food is expired
  • Sometimes food pkg is damaged

Preferred solution: I think a couple decent Walmart Gift Cards would be in order to make up for all the items that I didnt get or whatever the case might have been. I'd like to see the delivery people get better trained.

User's recommendation: Make sure all your items are there before the delivery person leaves your home.

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2 comments
Guest

Quit begging for gift cards. If 2 of 5 orders, 40%, the past year (2/wk x 52 wks) have issues, that’s 40 orders (out of 104). You didn’t cause the issue, but you stayed and tied up your money 40 times and created your own chaos.

Kasandra P Eya
reply icon Replying to comment of Guest-2834272

Gfy

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Kasandra P Eya

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Minneapolis, Minnesota

Shein USA - I recently placed a fairly large order...

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Original review updated Apr 17, 2026

I recently (April, 2026) placed a fairly large order with Shein and received my package today (April 16, 2026), and I have never in my life been so disappointed and upset. Out of the 32 packs of false fingernails that I ordered, not a single one of them was one that I ordered.

The 32 packs that I received were so plain and boring, and there was barely any color - nothing close to what I ordered. I am beyond myself. I spend a lot of money with them, and for them to rip me off like this is absurd. I am mad, and I dont think I will be ordering from Shein again any time soon, and I think a credit on my account would be in order.

This is not the first time either. I have ordered from Shein in my life prob a total of a dozen times - maybe a few more. Each and every single time there has been an issue. I have no reason tk lie or make up stories.

Im too grown for that. Some of the issies i have had in my orders are missing items, damaged items, wrong/incorrect items, and i have got a completely different item than what was pictured on the site. Three of my packages have been mysteriously 'missing', but in all honesty i dont even think they were sent in the first place. I have spent soooo much money with these people, and i work very hard for my money.

I expect to get wha t b i pay for, and why should i expect anything less than that... This is really irritating.

Its pathetic, really. Smh.

Loss:
$75
Pros:
  • Latest fashion
  • Newest trends
  • Cheap prices
Cons:
  • Missing items in orders
  • Shipping takes forever
  • Difficult to get in touch with customer service

Preferred solution: At least $100 credited to my account to make up for the last five orders that have been messed up. I think thats fair.

User's recommendation: Do not order nails from them.

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