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Keith S Sod
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Philadelphia, Pennsylvania, United States
Keith S Sod

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 Verified Reviewer | map-marker Philadelphia, Pennsylvania

eHarmony - Sharing experience.

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1.0

On April 10, 2026, eHarmony charged my American Express $952.73 for a 12-month auto-renewal I was never notified about. eHarmony's own Terms, Section 13, state: "WE ALWAYS COMMUNICATE RENEWAL PERIODS TO YOU." They did not send a single email, reminder, or notification before this charge.

Three representatives responded across four emails.

They offered 50% as a one-time courtesy. I declined. Their final response: "Unfortunately, we are unable to refund the payment of your subscription and this decision will be final."

Not one representative addressed the gender mismatch issue, the fake profiles, the 2018 settlement, or the notification failure. Every response was boilerplate.

Additional failures: 9 months as a gay male with settings set to "Show me: Men," repeatedly sent female matches.

eHarmony's own Trust and Safety team confirmed one match was removed for fraud.

eHarmony notification settings: 12 options.

Zero for billing or renewal alerts.

Complaints filed: FTC (reportfraud.ftc.gov), PA Attorney General, Santa Monica City Attorney (which prosecuted eHarmony in 2018 for $2.28M for these same practices), BBB. Charge disputed with AMEX.

Loss:
$952
Pros:
  • Support acknowledged complaints in writing
  • Detailed compatibility questionnaire at signup
Cons:
  • Nine months zero compatible matches
  • Support portal requires login useless if locked out
  • No working customer service phone number

Preferred solution: Full refund

User's recommendation: Research eHarmony's BBB complaint history and the 2018 court-ordered settlement before subscribing. Disable auto-renewal immediately after signing up, screenshot the confirmation, and use a virtual or single-use credit card number so they cannot charge you without a new authorization.

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