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booked days inn san marcos b_5807**** via super.com on 8/12/13. hotel denied check-in incorrectly.

wyndham corporate confirmed front desk was wrong. i was left sleeping in my vehicle in san marcos, ca and san diego county sheriff woke me up running my id while i was sleeping in my car - documented in dispatch logs. super.com offered only super.com points not a refund to my card for this failure. second booking: quality inn 8/13-14 via super.com.

their virtual card failed/disappeared at front desk. on hold almost 2 hours, not checked in until 5 am for an 11 am checkout - 6 hours for a full night charge. super.com now says only 20% credit and will not budge, and says for my health/safety issue i need to get the hotel to email me on their letterhead saying they will refund me - which is impossible because super.com took the payment. i am currently homeless in california since march, and on/off since 2011.

both my family member and i are disabled and cannot do congregate shelter. this hertz rental that is our only shelter is now way overdue because super.com is holding $200+ as credits/points instead of refunding to my original payment method per ca civil code 1723. i am sick and started my period with no hygiene access. i went to san ysidro clinic friday for gr extension paperwork because my private doctor wanted $250 for disability letters.

county knows everything. gr expected mon/tues. i have filed bank dispute, cfpb, and will file ca attorney general for 1723 violation. super.com agent said 'not have to' refund to card and hung up when i cited law.

i am owed full refund to original payment method for both bookings plus one night free for 5 am check-in, not points and not 20% credit. what could they do better: refund to original card like law requires, stop holding homeless people's money as points, stop requiring hotel letterhead which you know hotels won't do.