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Jims Outback Rv - Dishonest quotes for work to be performed

We purchased a "new" used vehicle and did not get a base plate on it at the time. We spoke to Jim’s Outback RV Dealer/Repair shop in Delta, CO when we first got there in June and we were told no problem just let them know when we were ready. The first of August we went to the owner and told him we were ready and he said he would have the plate the next day, well we waited and waited and never heard from him so we found another place in Montrose that could do it and was about ready to give the job when Jim called and left a message. We went in on Friday and talked to the guy who would be doing the job and looked at the part to ensure it was right for our tow (he took the tow off the back of the coach to make sure it would fit right) and was told that it would take 4-5 hours to installed and the owner, (Jim) quoted him an hourly rate. On Saturday at 9:00 we took the car in; we called and checked on it at noon and was told that it was taking longer than thought but they would have it by the end of the day and would give us a call when ready. Finally at 3:30 we got the called it was ready. We were rushed picking the vehicle up as they were closing. We paid the bill and we got ready to leave when I realize I was not given an itemized bill, said something to Jim and he handed one to us as we were getting into our vehicles to leave. Got home and realized he charged us for 10 hours of service - well he only had the car for 6.5 hours so how did we get to 10 hours. Monday we went back to see him and found out he was charging us per hour per person and he said he had two guys working on our car the entire time but he was giving us a discount by only charging for 10 hour instead of 13 - WHAT - he quoted us a hourly rate for the service and then he is doubling it because he put two guys on the project - Never in my life have I had a service charge be a per person charge. He said that was standard in the business and that the installation was harder than they thought and that was that. We tried to discuss this with him further and he really gave us the attitude that he did not care what we thought plus we are just passing through so he did not need to worry about us being repeat business.
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#692818 Review #692818 is a subjective opinion of poster.
Delta, Colorado
  • Service and attitude of owner
Reason of review
Poor customer service
Preferred solution
Full refund