See ticket #: 200707****62First number called: (800) 463-****Second Number called: (562) 276-****Third Number called: (562) 276-****
Ok, last call was 39 minutes and the technician's voice was garbled. I asked him if he was using a headset with a boom mic and he said no. He made me download and reinstall software (apparently this is the only way, besides WPS, to trigger the software to connect it to...
I'm calling because I want to connect my FF-680W photo scanner to my wifi network so I can share the printer (just like I do with my old Dell MFP printer). I tried to look it up on their user manual but it only mentions in detail the WPS way to connect to the wifi and...
Called the number the previous technical support person and manager directed me to and the phone call route tree doesn't even mention scanner, it only mentions projectors and another category I couldn't understand (garbled). So out of the two choices, projectors and a...
- Poor technical support
Preferred solution: Let the company propose a solution
User's recommendation: Big Picture: Seriously review your TS team and management. Short term: Fix your website and phone call routing tree. Rethink outsourcing to India and take back in house.
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