Madelin Xqu

FulcrumGallery - Every shipment had a broken frame

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this place is the worst. the first shipment they sent had a broken frame. they were nice enough to replace it free of charge, though the customer service reps definitely were not cordial or accommodating, they just offered this since it just seemed to be the 'rule' for broken frames. the second time i received another broken frame they essentially blamed me for ordering the cheapest frame, implying it was somehow my fault it was cracked. they offered to again send a new one with a 'better' frame free of charge (saving me a whopping $7). however the 'better' frame was just thicker, and when i asked if it was a better material (as opposed to just being thicker), such that it wouldn't break in shipping, they danced around my question. again, the customer service really had barely any interest in helping and sounded like they couldn't care less. when i decided to cancel my whole order they did nothing to try to further fix the problem or keep me as a customer. what i don't get is how they stay in business - that this place does one thing, sell posters & frames; inherent in this is shipping said poster & frame, which is something they seemingly haven't learned how to do.
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Loss:
$133
Cons:
  • Customer service
  • Product they sent
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution