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Capital One - Refusing to help Biz customer or transfer to another agent
Capital One - Refusing to help Biz customer or transfer to another agent
Capital One - Refusing to help Biz customer or transfer to another agent
I have asked Cap 1 for Covid assistance twice - once last month and another time two months ago. No help. So I logged in securely to their business credit card site. There are ZERO links to any help for covid . I searched support, ZERO results. I got onto chat - since...
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ID
#2067607 Review #2067607 is a subjective opinion of poster.
Service
Capital One Customer Care
Pros
  • Credit card
Cons
  • Report business credit on your business and your personal credit
  • Terrible service
  • Overseas customer service
Preferred solution
Apology

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Won't send me return labels for my Google phone

Won't send me return labels for my Google phone
Won't send me return labels for my Google phone
I bought insurance on my Google phone and they sent me a replacement phone 5 weeks ago. They did not include a shipping label. Every time I contact them to return my phone, I am missing a shipping label, they tell me I need to get it at my Gmail address. I'm over storage on my Gmail address and do not want to pay to get the shipping labels. so I asked them to send it to an alternate email and they refused to no matter how many times I asked. They're also trying to charge me $2,000 for a phone I haven't returned. But I can't return it without their shipping labels.

User's recommendation: Don't let Google charge you to return your phone.

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1 comment
#1896348

Google resolved withing 24 hours of this post.

ID
#2039903 Review #2039903 is a subjective opinion of poster.
Product
Google Pixel 3 Cell Phone
Pros
  • Great phone most the time
Cons
  • Will not send me shipping labels
Preferred solution
Deliver product or service ordered