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PayPal - My date of resolution keeps getting pushed back

Hello To whom this may concern I my a transaction may 29th, needless to say it didn’t not go well so I asked for a refund. I talk to PayPal they said to send to shoes back, so I didn’t and now I’m waiting for my money, the thing is every time I look at the resolution date PayPal keeps pushing it further back. It started with the end of June, then the July 4th and now July 7th I just want to talk to someone but PayPal customer service lines are down, this is very frustrating I want to know what’s happening this is not very professional trying to get an answer from PayPal is exhausting My transaction number is 1n182665wa504**** Can some please write me back
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ID
#2028990 Review #2028990 is a subjective opinion of poster.
Service
Paypal Money Transfer
Pros
  • Easy payment service
Cons
  • Not easy to contact
Loss
$405
Preferred solution
Full refund