Profile Info

So it was this Christmas, and I had purchased quite a bit of Christmas gifts from Temu. I had participated in one of their online sale event things that they have.

And the event was that if you bought a certain amount of dollars, then you got three gifts for a penny. I had surpassed the amount agreed to purchase to get it taken down to a penny. When I finally contacted customer service because the app kept telling me that I had not fulfilled my end of the agreement, I finally reached out to customer service. Customer service then goes on to tell me—and by the way, his name was Lester Brown—that he did proceed to tell me that I had not met all of my requirements because I had three open sales with them.

To which I stated, 'No, I did not, but how do we close out the other? If I do buy some small chance, how do I close those out so I could just get these three?' He told me I could not do that; it was not an option that I had to fulfill for all of them. I asked, 'Okay, well how much more would I still owe?' To which he replied I would still owe $118. Remind you that the three gifts that I picked for a penny totaled $62.88.

Now why would I participate in a sale that I had to spend an extra $118 on top of the $287 I had already spent on Temu to qualify for the three pennies? Why would I knowingly and willingly spend seven times the amount of what the original gifts were? To me, that just doesn't make any sense. Well, when I continued to speak with Lester, he became very, very disgruntled.

And then he switched his story to I just hadn't paid enough money in, and all of a sudden all the other add-ons and all of that were just gone; they were no longer there. They were not employed; I don't know what happened to them, I don't know what he did, I have no idea. Well, when I asked him if I could speak to his manager, he said yes, and he put me on hold. I was on hold for probably about an hour and 15 minutes when he decided to come back to the line and say, 'Have I made up my mind yet?' I said, 'My mind to what?' He said, 'Are you just going to let me give you a $15 credit, and all of this goes away?' And I said, 'Really?

You're supposed to be hooking me up with your manager.' Oh no, I'm not going to let you talk to her. I was like, 'Yes, you are.' So through all of this, he finally—this is about two and a half hours later—supposedly put me on the phone with his manager, which was again still all through text, and she said the exact same things that he did, so I do believe it was just him again. To her, now I have an open review with them, and guess who is the person checking my messages through all of this? It's still Lester Brown; I still haven't got to talk to anybody else.

So I finally decided to go to this website here, theconsumer.com, which I have called at least four or five times, and they keep hanging up on me. So now I have spent all of this money, and I still haven't even gotten the free gifts, so that's just the funniest part about it all. And the gifts that I have received are not even what I've ordered, and I've actually tried to put in a complaint with that, and guess who was the person with that? It was Mr.

Lester Brown once again. So I just don't know what to do. If anybody has any advice for me, please let me know. My name is Joni Richardson.

If you would like to get a hold of me, my phone number is 325-792-****. If anybody has any suggestions, if anybody has anything, because I just need this resolved. Okay? Do not go through this, people.

Do not, do not go through this app. Please, I'm begging you; don't do it.