Joan R Vzg

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Nob Hill Foods - Recent order not filled correctly

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We are customers of Nob Hill on Bay Ave in Capitola, CA. We are pleased with its service where we can shop online and pick-up our groceries curbside. We've used this service 4-5 times for our entire week's groceries. However, our recent shopping list was missing two items that we said could have substitutions. We ordered a pound of Sunset tomatoes campari style. We can understand the store being out of these, but we specifically said OK to substitute. Several substitution options existed for a pound of tomatoes, but we got NO tomatoes. We also ordered a package of Guerrero flour tortillas. We said OK to substitute, but got NO tortillas, although the store had about 20 tortilla varieties available for a substitution! Please ask your shoppers to SUBSTITUTE when the customer says it's OK. We are 80 and 86, and don't go into stores due to Covid-19. This means we rely on Nob Hill shoppers to supply our food. Thanks for your help on this!
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